Associate UX Designer

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

Based in Singapore, we’re looking for an Associate UX Designer to join our UX & Design team. At Viki, we believe that empathy is key to creating meaningful products and experiences for our users. To better understand our users and their problems, UX research is an integral part of our design process from start to end. 

Joining Viki, you’ll be working on improving the experience for our global audience by collaborating with Product, Business, Marketing, Engineering teams to understand, research and translate requirements into products, across multiple platforms (Web, iOS, Android, TV apps). Projects range from improving the ads viewing experience, improving how people can manage their accounts, to improving how people interact with each other in Viki.

We’re offering a great place for professional growth through the exciting projects you’ll be working on, through our great and supportive UX team members, and through the structure and processes we have in place. For example:

The UX team has weekly UX sharing sessions where we share all our findings and learnings with each other, helping each other grow both as an individual and as a team.

Key Responsibilities Include:

• Mapping out the different user journeys in more details

• Storytelling chops, bringing these user stories and insights to life

• Driven by both Quantitative and Qualitative data, design and analyze interactions to support key project metrics growth metrics

• Developing user flows, UI specs, adopting Figma AI features and Figma MAKE mock-ups

• Creating design prototypes, micro-interactions and transitions

• Maintain design systems and facilitate the creation of components with engineers

• Conducting usability tests

Preferred Qualifications:

• BS/MS in Interaction Design, Product Design, or a related field a plus

• 1+ years of experience as a professional UX Designer for consumer products a plus

• Creative. See things differently and come up with solutions that solve problems

• Great attention to detail and organization skills

• Good oral and written communication skills; ability to interact with both technical and nontechnical people, strong opinions loosely held

• Experience working in start-up and/or media company environments

• Experience working in an international company and/or love of global entertainment or cultures

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.