Join our Enterprise Technology Services team!
We are seeking an Associate Technical Specialist to collaborate with our team! Our team is responsible for the delivery of all technology infrastructure services worldwide.
We are looking for a candidate with a proven technical background and experience in audio and video production. This involves tasks such as scheduling, equipment setup, and operating cameras, lights, and audio equipment. They will also have in-depth knowledge of various systems, platforms, services, hardware/software, and technologies related to sound and imagery!
Position Responsibilities:
Manage and support the production of live-streams and events. (Virtual and Onsite)
Monitor complex and high-visibility meetings.
Respond to special critical issues for high-priority meeting support.
Resolve meeting scheduling and room reservation issues.
Assist with testing of virtual meeting and audio/video equipment during new room setups and relocations.
Respond to support requests received via ticketing system, email, and SMS alerts.
Fix and resolve technical issues related to conferencing set-up and audiovisual equipment.
Participate in the development and implementation of new Meeting Technology and audiovisual initiatives.
Required Qualifications:
Bachelor’s degree or equivalent experience in Computer Science, Information Systems, Television, Broadcasting, or a related field.
Demonstrated ability in a technical support or technical customer service position.
Demonstrated ability with implementation, administration, and support of audiovisual and other broadcast technologies.
Familiarity with video conferencing and other related hardware and software.
Experience with video recording/streaming solutions, video and audio editing, and production.
Knowledge of networking and video/VoIP protocols and their implementation.
Experience with resolving systemic and end-user issues in a VoIP/video network in a customer-facing environment.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in crafting the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$62,850.00 CAD - $104,750.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.