Associate Software Engineer

Job Title:

Associate Software Analyst

Department:

Production Support

Purpose

This position is responsible to provide critical support to the implementation of the clinical trial study in the live /production environment and manage the client request by providing technical assistance in the implementation of the solutions ensuring the adherence to SOP’s.

Responsibilities

• Analyse the client requirement and review the Data change request, based on priority through ticketing system with minimal assistance using Cenduit Internal tool.
• Prepare the ad Hoch reports script using SQL with minimal assistance, based on the requirements provided by internal stakeholders.
• Deploy the Business Object reports in live / production environment with minimal assistance.
• Investigate the study related issues raised by internal stakeholders and provide assistance to resolve the issue.
• Critically evaluate the user request and provide suitable solutions.
• Plan, prepare and review the technical information document which contains forms, reports, tasks and study related configuration information.
• Proactively communicate and collaborate with stakeholders to analyse information needs and functional requirements for effective delivery of the task.
• Adherence to the maintenance of documentation as prescribed under the departmental and corporate SOP’s.

Need to provide support in various shifts on rotational basis.

Skills & Competencies

• Skills Required : MS SQL(2019)

• Additional skills preferred: Basic Clinical Domain Knowledge

• Demonstrates effective oral and written communication

• Expected high level of professionalism in the work environment.

• Ability to learn the domain/Technical skills quickly.

• Ensures that all work meets quality standards and supports others to achieve good quality

• Ability to meet and adhere to timelines

• Ability to multi-task and stay organized in a dynamic work environment.

• Keeps up to date with new developments to ensure knowledge of the industry/area of expertise is up to date.

• Sound interpersonal skills

• Delivers a quality service and work products on time with adherence to SOP’s.

• Demonstrates responsibility and accountability in all actions.

• Accepts feedback constructively

• Demonstrates commitment and enthusiasm towards IQVIA goals and objectives

Education & Experience

Bachelor or Masters Degree in computer Application or related discipline or equivalent combination of education, training and experience.

• 0-1 years of experience in production Support role.

Additional Info

• Willing to work extended hours or on weekends during an emergency.

• Knowledge in the SDLC process.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com