Associate Retail Operations Specialist

Customer Contract Execution 

• Maintain customer pricing, trade terms, and promotional agreements within internal and external systems 

• Coordinate information requests from customers with cross functional partners to maintain and update customer forms (Contracts for Promotions, New Item Forms, Private Label forms, price updates) 

• Ensure contract accuracy, compliance, and timely renewals or amendments. 

• Partner with Sales, Finance, and Customer Service to support contract setup, renewals, deductions, and audits. 

• Track and document all trade commitments to ensure compliance and transparency. 

• Assist finance settlement team to ensure claims are processed timely and accurately. 

CRM Data Hygiene 

• Maintain clean, accurate customer and account data within the CRM system (Salesforce) 

• Maintain clean, accurate Trade and Promotion information within Trade System (MEI) 

• Enforce data governance processes to support reliable reporting and forecasting. 

• Support CRM reporting and dashboard development to enable commercial insights. 

Customer Portal Management  

• Oversee customer portal functionality and accuracy, ensuring product, pricing, and promotional data are up to date. 

• Support customer onboarding and portal access administration. 

• Collaborate with IT and Customer Service to troubleshoot issues and implement system enhancements. 

• Drive adoption of digital tools and resources to improve the customer experience. 

• High school diploma or equivalent and 3 years related experience required; Bachelor’s degree in Marketing, Sales or Business preferred. 

• 1-3 years related experience preferred.  Previous sales or sales operations experience preferred. 

• Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products. 

• Ability to multitask and manage several projects at once – meeting all deliverables associated with the projects. 

• Ability to use a variety of computer technologies and tools, including Microsoft Suite, Demand Tec, MEI, Salesforce 

• Strong written and verbal communication skills. 

• Limited travel required. 

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Key Capabilities:  

• Financial Acumen & Management - Ability to understand and apply internal and external business drivers, strategies, metrics and budgeting to produce profitable business results  

• Relationship Management - Foster and maintain collaborative relationships with customers to identify opportunities and promote business growth, through a shared understanding of success criteria to achieve current and future business goals for both  

• Selling with Insights - Develops and delivers persuasive presentations that effectively influence or change behavior to achieve desired results from cultivating key insights 

• Strategic Business Planning - Ability to facilitate, develop, communicate and implement comprehensive internal/external plans that deliver objectives.  

• Negotiation Skills - Develops creative solutions to resolve challenging situations to achieve alignment on desired business results.  

• Execution Excellence - Ability to execute Lamb Weston strategies, initiatives and programs with customers at all levels using the P360 operating model to engage customer resources and key stakeholders.  

• Product and Category Knowledge - Provides significant value to the customer through extensive knowledge of products and categories.  

• Cross-Functional Resourcing - Ability to understand, apply and integrate knowledge of Lamb Weston, its customers and the industry, across functional areas, including supply chain, to optimize performance.