Associate Platform Engineer

We’re looking for an Associate Platform Engineer to join our Global Operations Command Center (GOCC) team at MBPS. In this role, you are expected to complete activities associated with providing the 24/7/365 operations required to maintain Manulife’s infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• 1st Level support for issues related to infrastructure including IaaS and PaaS components.
• You should be able to manage end-user desktop environments, including delivering applications and configuring user settings. You should use the Azure portal, templates, scripting, and command-line tools to manage an Azure Virtual Desktop deployment.
• Assist Platform/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting.
• Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning, and maintaining software/platform.

Qualifications:

• Education: Bachelor’s Degree in Computer Engineering or Information Technology
• Experience: 2 to 3 years’ experience in supporting applications in production environments running on Linux and Windows. Relevant experience in Incident, Change and Problem Management.
• Work Arrangement: As part of a 24/7/365 operation, this is an Office-based shift role.

• Shift Schedule: Shift patterns are based on 8-hour shifts with either Sun-Thurs (AM) or Tues-Sat (AM) schedule.

• Minimum Skills to Hire/Must Haves:
  • Microsoft AZ-140 Certification (Configuring and Operating Microsoft Azure Virtual Desktop) is a plus.
  • Knowledge in DevSecOps tools e.g., BitBucket, Github, Jenkins, Artifactory, Confluence, Jira.
  • Knowledge in Observability and AIOps tools e.g., New Relic and Moogsoft.
  • Relevant experience in Service Management Tools e.g., ServiceNow and xMatters.
  • Relevant experience from working in DevOps organizations.
  • Nice to have: Terraform (IaC) experience

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

In Office