Job Description:
12+ years of experience of which atleast 10 years in servicenow Atleast 2 servicenow modules – end-to-end implementation – any 2 modules (ITSM, ITOM, ITAM, GRC, SPM, etc) CTA certified Solution architect experience Immediate to 45 days notice period
Key Responsibilities:
Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, including:
Discovery
Service Mapping
Event Management
Cloud Management
Customize and configure ServiceNow components using Flow Designer, Business Rules, Script Includes, and UI Policies
Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs
Integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools
Perform health checks, gap analyses, and optimizations of current ITOM implementations
Assist in the creation of technical documentation, design artifacts, and test plans
Troubleshoot and resolve ITOM-related issues
Stay current with the latest ServiceNow platform updates, releases, and best practices
Support presales and scoping efforts, if required
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field
12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules
Strong technical expertise in:
Discovery & MID Server deployment
Service Mapping & CMDB architecture
Event Management and integrations
Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub
Good understanding of ITIL/ITSM concepts and CMDB design
Experience working in Agile environments
Strong communication and problem-solving skills
Ability to work independently and manage client interactions
Preferred Certifications:
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – ITOM
Preferred Skills:
Work on leading-edge ServiceNow ITOM projects
Collaborate with global teams and enterprise clients
Competitive salary and professional growth opportunities
Supportive and innovation-driven culture
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