Associate IT Customer Support Analyst- IP

Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

Thank you for your interest in this position. Please note the following important tips for applying.

• All portions of the application must be completed in detail. Work history, applicable education, and answers to the supplemental questions are all required. Applications missing any one of these sections will be rejected as incomplete. Referral to a resume is not acceptable.

• Set aside some time to complete your application. The system is unable to save applications that are in progress, and once you have submitted the application you cannot reapply.

• We strongly recommend that you review all the information on your application for accuracy. Once an application is submitted, you will be unable to edit it.

• Submitted applications are not viewable. If you would like to keep a record of what you will be submitting, we suggest you type your responses to the questions in a Word document, then copy and paste the answers into the application then save the Word document. Typing questions in Word will also minimize typing/grammatical errors since this is not an option in the system.

NOTE: If you are a current employee, you MUST apply via the Career worklet in Workday and not through this site. If you submit an application on this site, it cannot be processed.

Associate IT Customer Support Analyst- IP

Open Date: 03/03/26

Close Date: 03/17/26

Salary: $94,845.00 per year

Job Type: Regular

Location: Springs Preserve, 333 S. Valley View Blvd., Las Vegas

For any questions regarding this announcement, please contact LVVWD Recruitment at recruitment@lvvwd.com.

FILING DEADLINE: The first 100 applications submitted ON or BEFORE 11:59pm, Monday, March 16th, 2026. WHICHEVER COMES FIRST.

Hours of Work: 5/8's. Thurs-Mon. 7:30a.m.- 4:30pm.

The Ideal candidate for this position will have troubleshooting experience performing root cause analysis of difficult and often ambiguous problems with soft­ware applications. Have strong interpersonal skills to effectively engage guests, and varying team members. Be proactive and demonstrate the ability to understand the broader organizational goals, see the big picture, and connect the dots between systems, processes, and stakeholder needs.

INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

GENERAL PURPOSE

Under general supervision, performs in-depth troubleshooting/analysis and resolution for a wide variety of Information Technology customer issues regarding desktop and laptop hardware and software, printers, peripherals, network connectivity, mobile devices and others; installs and configures laptop/desktop hardware and business applications; assists and trains end-users; and performs related duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Knowledge of:
Desktop, laptop and device hardware, operating systems and characteristics; principles and practices of computer platform and network operating systems; methods and techniques for the installation and configuration of hardware, software and network connectivity; advanced methods and techniques for troubleshooting and determining the causes of hardware and software problems and device errors and failures; standard business and operations support software packages; basic uses of configuration management software; basic practices and procedures of change control; practices and methods of cyber security applicable to areas of assigned responsi­bility; research techniques, methods and procedures; basic filing and record-keeping methods and techniques; effective customer service practices and etiquette; safe work practices and District safety policies applicable to the work.

Ability to:
Operate computer and peripheral equipment; obtain accurate and complete information from customers, in person and by telephone, to identify their needs and problems and develop responses and solutions; install and configure office and field desktops/laptops, printers, mobile devices, peripherals and other technology tools; troubleshoot, diagnose and resolve computer hardware, software, connectivity problems and failures and interoperating problems of varying difficulty and complexity; install, configure and test software patches and updates; follow and apply written and oral work instructions; prepare clear, accurate and comprehensive hardware and software specifica­tions and purchase requisitions in assigned areas of responsibility; communicate effectively, orally and in writing; establish priorities and balance responsibilities for multiple activities to ensure timely, high-quality results; prepare and maintain documentation, records and reports; make sound independent judgments within established guide­lines; keep technical skills current to meet continuing work responsibilities; establish and maintain highly effective customer-focused working relationships with customers, other IT staff, vendors and others encountered in the course of work.

Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is an Associate's degree in computer technology or the equivalent coursework in a trade or vocational school; and four years of progressively responsible experience in IT hardware and software support, at least one of which was at the level of IT Customer Support Technician; or an equivalent combination of training and experience.

Certificates; Licenses; Special Requirements:
A valid Nevada driver's license and ability to maintain insurability under the District's Vehicle Insurance Policy.

The following certifications are desirable, but not required:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Systems Engineer (MSCE)
• Cisco Certified Network Associate (CCNA) or Server+
• Mac OS
• Microsoft Certified Technical Specialist (MCTS)

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; and reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, bend and crouch and lift up to 50 pounds without assistance.

Specific vision abilities required by this job include close vision, distance vision, use of both eyes, depth perception and the ability to adjust focus and distinguish basic colors and shades.

Mental Demands
While performing the duties of this class, an employee is regularly required to use written and oral communication skills; read and interpret technical manuals, documents and information; analyze and solve problems of varying levels of difficulty; observe and interpret people, conditions and situations; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed work under changing, intensive deadlines on multiple, concurrent tasks; work with constant interruptions; and interact with managers, staff, vendors, providers, customers and others encountered in the course of work.