At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a positive and professional Customer Care Professional to join our Customer Care Management team. In this role, you will be responsible for acting as our customers' primary point of contact to deliver a best-in-class experience and build sustainable relationships of trust. You will join a winning team that embraces diversity and inclusion, providing a safe place to voice your opinion and be your true authentic self while connecting with over 26,000 teammates globally.
In this role, you will:
Responsibility 1: Manage and resolve customer concerns and complaints from start to finish to ensure high-quality solutions and long-term relationship retention.
Responsibility 2: Collaborate with internal related teams to understand how assigned duties integrate across the organization to provide seamless service delivery.
Responsibility 3: Ensure compliance with Iron Mountain company values by acting with integrity and owning safety and security in every interaction.
The ideal candidate will have:
3+ years of experience in a Customer Care or Account Management role.
Strong knowledge of Customer Relationship Management (CRM) systems, Microsoft Office, and Google Suite.
Proven ability in critical thinking and problem-solving, specifically recognizing and solving typical work area problems independently.
Ready to help us protect what matters most? [Apply Now to join the Iron Mountain team!]