At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a detail-oriented and motivated Associate to join our Singapore (SGP) Customer Excellence team. In this role, you will be responsible for actioning time-sensitive customer requests, including account setups, work orders, and report generation, while ensuring all tasks meet stipulated guidelines and timelines.
You will join a dedicated team focused on delivering high-quality support and maintaining the highest standards of customer satisfaction for our Singapore-based clients.
What You’ll Do
In this role, you will:
Execute Customer Requests: Action various time-sensitive activities such as work order requests, account setups, and web user maintenance across all business lines, including Records Management and Data Management.
Collaborate for Resolution: Research and analyze customer inquiries to provide accurate first-contact resolutions, interacting effectively with various position levels to ensure total customer satisfaction.
Maintain Compliance and Accuracy: Ensure all work orders and reports are created accurately within stipulated cutoffs and Information Management procedures to avoid revenue impact and maintain organizational standards.
What You’ll Bring
The ideal candidate will have:
Relevant Professional Experience: Proven experience in data input or a customer service environment, demonstrating the ability to scale to high performance levels quickly.
Technical and Functional Expertise: Strong Microsoft Excel skills and excellent keyboarding speed, with the ability to translate operational data into billing requirements.
Strong Analytical Abilities: Proven ability in problem-solving and strategic thinking, coupled with a high sense of urgency and effective time management.
Excellent Communication Skills: Exceptional written and verbal communication skills, with a teamwork-driven attitude and a high degree of integrity.