At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Customer Care Professional to join our Domestic Specialty team. In this role, you will be responsible for delivering a best-in-class customer experience and providing essential support for Records Management accounts.
The Domestic Specialty Team is a vital part of our Customer Care organization, focused on seamlessly managing customer service-related cases and operational activities to ensure high customer satisfaction.
In this role, you will:
Provide Essential Customer Support: Serve as the first point of contact for customers, handling service-related cases, managing client authorizations, and ensuring customer satisfaction through excellent service delivery.
Collaborate on Operational Excellence: Partner with various teams to manage core Records Management (RM) account activities, including processing Price Estimates (PE) for services and updating the SKP Information Window.
Ensure Data Integrity and Compliance: Process facility audit requests and maintain the accuracy of customer and operational data to ensure seamless service delivery and adherence to organizational standards and policies.
The ideal candidate will have:
2-3 years of experience in a Customer Care, Account Management, or Technical Support role.
Strong knowledge of customer relationship management (CRM) systems, practices, and basic Microsoft Excel functionality.
Proven ability in critical thinking, problem-solving, and managing client relationships, with strong phone and email contact handling skills.
Basic computer skills including website navigation and working knowledge of Microsoft Office and Google suite applications.
Competitive total reward offerings to support your career, family, personal wellness, financial well-being, and retirement.