Associate, HR Operations

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

Feel inspired? Then this may be the opportunity for you.

About You

We’re looking for an individual with a performance driven and customer focus mindset, who can be the first point of contact for employees regarding HR related matters.

About the Role

The incumbent will be the main contact on HR operations process.

• Be a first tier in HR operations towards internal / external customers.

• Resolves all queries possible including investigation and customer interaction.

• Manage the HR information system (Workday) with data changes with data mining based on business needs.

• Manage the hard copy document of personnel to be compliant with local regulation and global policies.

• Involvement in specific projects throughout the year. Eg. Annual reward cycle, organization restructure support etc. Including planning, team work and execution.

• Creates accurate support documentation for all employee lifecycle events, secures approval as required, issues, tracks and files.

• Partners closely with the Talent Engagement Team regarding open requisitions.

• Provide training and occasional support to employees and line managers on HR information system (Workday) and tools.

• Provides excellent customer experience by owning issues, managing expectations and closing the loop for employees, line managers and HR colleagues.

• Active ambassador for the HR model in the business, coaching employees and managers through their People Processes, on the use of Workday self-service, about Compliance requirements and also how to best leverage HR support.

• Provides feedback and execute for Continuous Process improvement through diagnosing, investigating and recommending solutions.

• Ensure compliance requirements are understood and adhered to in relation to process execution and ways of working and that all CARM controls are upheld within the team and with customers. Zero breaches of data privacy, security or COBC policies.

• Excellent team player - collaborating with others to ensure service continuity, great customer experience, mutual learning and growth and overall reputation. This includes ensuring continuous service offering for customers through organising phone (and activity creation) cover when needed.

Key Criteria to be successful in this role

• Ability to prioritize effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one

• Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.

• Passionate about a great customer experience

• Enthusiastic team player, able to build great working relationships across diverse styles and a variety of  stakeholders

• Lives and breathes accuracy and detail, gets it right first time

• Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.

• Willingness to work with flexibility in adjusting workload according to actual query volume, support each other by offering cover for team members where necessary

Experience required/Skills/Capabilities

• 1-3 years of experience in HR

• Performance driven and customer focused mindset

• Meticulous and proactively finding solutions

• Good communication and interpersonal skills

• Experience with HR data management system – Workday (optional)

• Business English

Benefits

We offer a highly competitive rewards and benefits package including self-development allowance, product allowance, employee gifts on holidays and birthday, medical check-up, group-term insurance, etc.

Diversity Statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Character Is Everything