Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

About Role

The Growth Operations Associate supports the activation and ongoing engagement of SME merchants. The role reports to SEA Marketing Director and will work closely with Customer Support, and the Small Medium Enterprise team, ensuring that newly onboarded merchants progress from initial setup to becoming live.

The primary KPI for this role is improving merchant conversion rate through structured follow-ups, engagement workflows, and operational coordination.

Responsibilities :

Drive operational excellence from activation and re-engagement workflows, including outreach, follow-up cadences, nudges, and basic support guidance.
Collaborate with the Growth Marketing Manager to implement communication flows, engagement messaging, and campaign-based nudges that drive merchant transaction activity.
Track merchant progress across onboarding stages and maintain structured reporting in internal systems and dashboards.
Identify operational bottlenecks or recurring friction points and propose improvements to internal process documentation and merchant support flows.
Prepare weekly growth performance updates for the Marketing Director, summarizing merchant pipeline, drop-off points, and activation progress.

Requirements :

3–4 years experience in operations, customer success, growth coordination, or merchant onboarding (or strong internship/graduate experience demonstrating capability).
Strong communication and follow-through, with comfort in coordinating across multiple teams.
Organized, structured working style with attention to detail in tracking and documentation.
Familiarity with CRM or pipeline management tools is an advantage.
Understanding of SME business behaviour in Malaysia is a plus.

Why This Role Matters

Merchant acquisition only delivers value when merchants reach sustained transaction activity. This role ensures that the handoff from acquisition to usage is smooth, structured, and supported. The Associate, Growth Operations helps convert interest into real revenue impact by guiding merchants through activation and retaining engagement momentum

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Associate, Growth Operations

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