Associate Director, Veeva Vault Quality Lead

Job Description

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

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Secondary Language(s) Job Description:

Associate Director, Veeva Vault Quality Lead

 The Opportunity

MSD is an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. Our product categories include heart and respiratory health, diabetes, infectious diseases and women's health. We continue to focus our research on conditions that affect millions of people around the world - diseases like Alzheimer's, Diabetes and Cancer - while further expanding our strengths in areas such as vaccines and biologics.  We aspire to be the best healthcare company in the world and provide leading innovations and solutions for tomorrow.

Role Overview;

Veeva Vault Quality Application Lead

Veeva Vault Quality Application Lead to join the Vault Quality Platform team to implement, configure and maintain the Quality Vault suite of applications.  Suitable candidates for this position will have IT experience, are technology-forward thinking, have implemented or used cloud-based software in the Content Management and Quality Processes.

What will you do in this role:

• Own & manage Vault Quality configurations, integrations & operations.
• Lead team of individuals that provide service management, perform configurations & operational support
• Serve as the technical expert, supporting the configuration of vault quality for effective systems testing, and assuring thorough validation of changes. 
• Drive technical assessment activities by reviewing proposed changes and ensuring impact is understood across Vault quality suite of products.
• Foster a culture of collaboration and knowledge sharing by engaging cross-functional teams and leaders across the organization.
• Oversee provision of all L2/L3 incident, problem and request management.
• Serve as primary operations escalation for Vault quality application
• Analyze, review and maintain service performance against defined SLA and OLA measures.
• Lead continuous improvement initiatives to enhance the SLA and OLA targets and metrics
• Provide regular reports in service performance and achievements to the platform and product stakeholders.
• Champion and promote service improvements to continually improve quality and user experience.
• Maintain day to day responsibility for the ownership and resolution of significant operational issues
• Provide Product expertise in Veeva Quality suite as a certified Vault platform administrator.

What should you have:

Education Minimum Requirement:

• Bachelor’s degree in computer science, Engineering, MIS, and Science OR in a related field. The job requires a solid academic background on how Information Technology supports the delivery of business objectives.
• Veeva Certifications (Veeva Vault/Vault Quality Suite/ QMS). The role holder has completed the Certified Vault Training and is up to date.

Required Experience and Skills:

• 6+ year of Veeva Vault Quality experience.
• Experience in people management
• Working experience in a GxP environment is required.
• Experience in product management
• Working experience with integrating Veeva quality with other enterprise systems & vaults.
• Ability to work independently and effectively as a team across global hubs, and maintain a highly collaborative, transparent effort.
• Ability to work in a global, multi-cultural, English-speaking environment.

Preferred Experience and Skills:

• Experience in IT Quality and relevant business areas
• Understanding of Quality Management System Capabilities & relevant processes (Content Management, Product Complaints, Quality Risk Management, Supplier Management, Audits, Issues & Change Control)
• Experience with architecture, integration, interfaces, portals, and/or analytics

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/24/2025

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