Associate Director, Business Management & Automation

What is the Opportunity ?

This role supports the Business Management team within Business and Client Service Technology, helping to ensure smooth, transparent operations and effective governance. You'll oversee the IT portfolio and champion ongoing improvements across the organization.

What will you do?

• The position leads the business management function within Business and Client Service Technology (BCST) and manages all aspects of the IT planning process, including development, maintenance, NIE, strategy, and communications.

• The manager develops, provides, and monitors metrics for the BCST group, identifying gaps and recommending process improvements.

• This role is critical in driving the annual work plan across multiple global IT teams and coordinating control functions for projects and the overall BCST group.

• Additionally, the position oversees the BCST project onboarding process and related project and financial governance activities.

• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What do you need to succeed?

Must-Have;

• 6+ years of work experience in business management preferably in banking industry

• Proactively works with key stakeholders to resolve issues; Streamlines and improves the effectiveness of the planning/budgeting process and other key initiatives within the team

• Experience in forecasting / budget planning

• Develop and execute an on-going plan for metrics collection and analysis

• Identify and communicate best practices or process improvements

• Proficiency in Python and Django web framework development is required

• Excellent proficiency with MS Office Programs (Power Point, Excel, Outlook, and Word) and Tableau

• Analytics and presentation skills; Strong communication skills

Nice to have:

• Undergraduate Degree preferably in Business, CA or Computer Science

• Capital Markets knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities         

• Access to a variety of job opportunities across business and geographies

#LI-ASPOST

Job Skills

Adaptability, Business Management, Business Oriented, Communication, Critical Thinking, Data Gathering Analysis, Detail-Oriented, Effectiveness Measurement, End Reporting, Information Technology (IT) Projects, Long Term Planning, Microsoft Excel, Microsoft PowerPoint, Process Improvements, Process Management, Tableau (Software)

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2025-12-012026-03-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.