Associate, Delinquency Management (Foreclosure Specialist)

MAIN DUTIES & RESPONSIBILITIES:

• ​Service mortgage loans referred to foreclosure in compliance with CFPB regulations, investor guidelines, and Bank policies.
• Request collateral from Custody and send required documentation to law firms to initiate foreclosure or collections.
• Prepare payoff balances and debt certifications for Foreclosure and Bankruptcy cases, including legal costs and escrow shortages.
• Coordinate with Loss Mitigation to suspend, resume, or update foreclosure actions and properly code and document accounts.
• Monitor foreclosure case activity and follow up with law firms to ensure timely progress and regulatory compliance.
• Review loans assigned to attorneys to confirm foreclosure actions are completed within required timelines.
• Analyze and manage assigned cases from legal consumer, external collections, and related areas.
• Maintain accurate records, databases, and reports for litigation and foreclosure portfolios.
• Manage DACO complaint mail for the Legal Auto Department.
• Handle auction activities, including appraisals, collateral requests, auction strategy, system updates, REO/Finance reporting, and digital archiving.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Business Administration or a related field (or equivalent combination of education and experience).
• Two (2) years of mortgage servicing experience; foreclosure experience strongly preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Strong knowledge of mortgage servicing regulations and foreclosure processes from start to finish.
• Ability to review legal documents and affidavits prepared by counsel for accuracy prior to execution.
• Excellent written and verbal communication skills in English and Spanish.
• Proficiency with MS Office, internet tools, and core banking systems such as: Horizon & IBS/Metavante required.
• Strong interpersonal skills with the ability to communicate effectively with internal teams and external partners.