Job Title:
Associate, Customer Acquisition
Job Description
We are looking for a proactive and customer-focused Associate – Customer Acquisition to join our team. In this role, you’ll be the first point of contact for prospective customers, helping to identify their needs, introduce relevant cloud-based solutions, and set the stage for long-term relationships.
Responsibilities
- Serve as the first point of contact for potential customers, creating a positive and professional first impression
- Engage with small and medium-sized businesses across industries to understand their goals and recommend suitable solutions
- Manage the early stages of the sales process from lead qualification to hand-off to solution specialists or partners
- Use tools like email, phone, video, and chat to communicate effectively and build strong customer connections
- Identify and qualify leads using methods like BANT (Budget, Authority, Need, Timeline)
- Collaborate with internal teams to ensure smooth transitions and customer satisfaction
- Capture customer feedback and share insights to help improve processes and offerings
- Stay updated on industry trends and product knowledge to confidently position solutions
- ANZ market experience is appreciated.
Requirement
- High school diploma required; Bachelor's degree preferred
- 1–2 years of experience in sales, customer service, or account management (IT industry experience a plus)
- Strong communication skills, both verbal and written
- Familiarity with CRM tools such as Salesforce or Dynamics 365 is preferred
- A positive, self-driven attitude with the ability to work independently
- Quick learner with a passion for technology and helping customers
- Strong organizational and time management skills
- Willingness to take initiative, meet targets, and work in a fast-paced environment
Other information:
- 5 days' work week (Monday - Friday)
- KL Office is located at TRX and will be relocating to Sunway Visio soon.
- Working hours (6am-3pm and 7am-4pm)
- Permanent position
- Onsite
Privacy and Information security
- Adhere security requirements in the process.
- Protect the privacy of personal information.
If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time