About this role
About Us
BlackRock is one of the leading asset management firms internationally. It provides global investment management, risk management, and advisory services. These services are available to institutional, intermediary, and individual investors worldwide. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Team Overview
The Client Order Management (COM) Team serves as a central point of contact for our global clients and internal departments who wish to instruct investment changes. We are responsible for receiving, coordinating and facilitating client trade instructions into/from BLK funds including client query management. The team supports the client through the investment process, from notification to settlement, in close coordination with internal BLK groups and external third parties. The COM team is tasked with ensuring that order placement is accurate and consistent through an optimal and efficient operating model. COM uses Aladdin technology to provide first class client service via emails and telephone, assisting with any ad-hoc client requests.
The COM Associate will be encouraged to tackle various functions. These include order and query management, onboarding, exception handling, and client support in the digital space. In placing emphasis on risk and quality control, the Associate will contribute to strengthening COM’s Client Service Excellence Role standards offering, through challenging and volunteering solutions. In addition to providing flexible support within the team, contribution to projects will also be expected.
Expertise
Deliver an outstanding client experience via query management and onboarding for clients, consultants and third party administrators.
Possess a positive ‘get the job done’ attitude, displaying a flexible approach to an ever changing environment.
Thrive in a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond, think globally and creatively
Demonstrate capability to achieve high proficiency in the core systems plus aptitude for learning new applications.
Actively contribute to the success of projects completed by the unit.
Understand end to end client support processes with the ability to analyze trends in queries to help constantly improve service and client deliverables
Influence
Able to exercise sound judgment and facing off with partners at all levels
Serve as a contact for clients / agents for communication of investment instructions
Demonstrated analytical ability, maturity and judgment in dealing with clients
Ability to interact confidently with internal partners
Ability to enlist the support and expertise of others among the group as needed
Ability to initiate changes with external and internal team members
Accountability
Understand, operate within and adhere to internal team and BLK policies/ procedures.
Demonstrate that processes are followed accurately, methodical and conscientious approach to tasks.
Understand and be able to articulate the risks associated with responsibilities, suggest approaches to mitigate risk. Raise issues as appropriate at the earliest opportunity.
Demonstrate skill in balancing client needs with BLK’s policies and operational procedures whilst managing expectation of clients
Take responsibility for completing work, seek ways to improve processes/system
Have a personal dedication to seeing the work through, take pride in what you do and how you perform.
Expertise
BS/BA in business, finance, accounting, economics, or related field.
At least 5 years of professional experience after graduation and/or equivalent experience in a related field
Models Service Excellence showing excellent communication through professional telephone/email etiquette and interpersonal skills.
Fluent in English and Mandarin
Possess time management and prioritization skills.
Attention to detail.
Highly proficient on industry standard software (e.g. Microsoft Office)
Previous experience in query handling and client servicing a distinct advantage
Understands and seeks to embody BLK’s values
An investment professional with a strong understanding of investment management operations and your role within BLK's business
Able to provide and receive feedback constructively
Flexible and open to accepting new challenges
Able to work effectively with others in a team environment with diverse approaches and thinking styles.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.