Associate, Client Management

What is the opportunity?

We are seeking a GTB Relationship Manager to proactively manage assigned client relationships, drive retention, and achieve growth objectives through exceptional client service and cross-sell/up-sell opportunities. As the primary GTB contact for clients in the Low/Mid-Market segment, you will collaborate closely with RMs and VPs for coverage/partner relationships while ensuring 100% client retention and annual GTB revenue growth.

What will you do?

Your responsibilities will include;

Relationship Building & Client Management

• Develop and maintain strong relationships with key client contacts, extending beyond day-to-day interactions.
• Act as the escalation point for critical client issues.
• Share industry insights (regulatory changes, market trends) proactively.
• Leverage RBC’s enterprise-wide relationships to identify growth opportunities.
• Maintain a strong in-person client calling cadence.

Sales & Revenue Growth

• Identify and execute cross-sell/up-sell opportunities (e.g., payments flow, FX products, high-quality deposits, real-time rail solutions).
• Analyze, recommend, and present pricing strategies to leadership.
• Support GTB revenue growth, prioritizing high-margin fee-based revenue and deposit balance increases.
• Grow fee-based revenue through new client acquisitions and pricing reviews.
• Implement the Global Transaction Banking Strategy to deepen existing relationships and acquire new clients.

Risk & Compliance Management

• Handle credit activities (intra-day limits, overdraft coverage).
• Manage escalations from Due Diligence/AMLC/Compliance (sanctions, regulatory notices).
• Ensure adherence to RBC’s risk management principles, adjusting client pricing as needed.
• Stay updated on AML risks and regulatory changes (AI, Stablecoin, tokenized deposits, payments regulations).

Strategic Initiatives & Innovation

• Drive AI adoption (Aiden) across GTB for automation and insights.
• Develop AI-driven analytics to enhance client experience.
• Support enterprise initiatives in FX and US Cash Management.
• Strengthen capabilities in key areas (payments, FX, real-time rail products).

Operational Excellence

• Establish and review service level standards (SLS) for clients.
• Maintain updated client account plans (organization charts, product summaries, issue logs).
• Manage action items from client meetings.
• Continuously enhance personal and team product knowledge.

What do you need to succeed?

Must haves:

• Graduate or Post-Graduate degree in Finance, Accounting, Economics, or a related field.
• 3–5 years in a client-facing role, with expertise in cash management, wire payments, and corporate banking solutions.
• Understanding of wire payments, ACH, and GTB products.
• Exceptional written and verbal communication.
• Strong relationship management and financial acumen.
• Ability to work independently in a fast-paced environment.
• Proficiency in AI, digital banking trends, and regulatory compliance

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities. 
• Access to a variety of job opportunities across business.

Job Skills

Business Oriented, Communication, Customer Relationship Management (CRM), Customer Service Management, Group Problem Solving, Interpersonal Relationship Management, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Team Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2026-03-032026-03-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.