At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
US Consumer Services is accountable for delivering high value start and stay experiences and customer service support for those considering or prescribed Lilly medicines, including the continued growth and optimization of US LillyDirect. As experts in US consumer and healthcare trends, service delivery excellence, and digital innovations, we help US brands deliver best-in-any-class experiences for improved patient outcomes and desired business objectives.
Responsibilities:
The position will operate in an agile team concept designed to allow flexibility to execute the job responsibilities as either dedicated or partially dedicated, working across the Consumer Services Hub. The person in this role should expect the workstream(s) they are driving or participating with may change based upon business needs and the duration of workstream(s) will vary. This role will report to the Senior Director – Agile Content and Special Projects for LUSA Consumer Services. Depending on the special project they are leading or contributing to, they may take workstream specific guidance from another CSH leader.
• Special Projects: Execute special projects to support delivering on the CSH mission with excellence, which could involve data-driven analysis and/or supporting SWAT team / IMTs. These workstreams may be proactively planned through the roadmap or may arise situationally due to competitive dynamics or consumer needs.
• Transactional content: Drive success with transactional content management and approval for CSH. Collaborating with business partners and MLRO teammates.
Basic Requirements:
• Bachelor’s degree
• Two years of experience in marketing or operations
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.
Additional Skills/Preferences:
• Experience in U.S. commercial pharmaceutical landscape
• Prior work experience in business problem definition, analysis and interpretation
• Prior work experience with stakeholder communication and engagement
• Proficiency in MS Word, Excel, and PowerPoint required
• Proven ability to manage multiple priorities in a fast-paced, matrixed organization
• Excellent analytical, organizational, and communication skills.
• High learning agility, ability to thrive in ambiguity and “self-starter” mindset
• Demonstrated ability to lead and influence without authority
• Track record of achieving operational excellence and driving continuous improvement initiatives
• Deep curiosity and drive to solve complex problems, challenge the status quo and build impactful solutions
• Experience leveraging AI to drive efficiency and/or effectiveness
Additional Information:
• Travel 0-10%
• Indianapolis, IN
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$58,500 - $137,500Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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