Assitant Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.

About the role

The Assistant Director of Rooms oversees and directs all operational, financial, and people-related matters of the Front Desk, Concierge, PBX/Core, Guest Services, Housekeeping, Laundry, and Kids for All Seasons. They act as the senior manager in these areas when the Division Head is not available and assumes responsibility as Director of Rooms in their absence. Their primary focus is to ensure that standards are met, guests and employees are satisfied and problems are promptly resolved. 

The role balances the critical importance of strategic, high-level leadership with the day-to-day management of the operation by developing and engaging the team, monitoring standards, problem-solving, and delivering results for the business from a people, product, and profit perspective. To thrive in this role, the ideal candidate will have an exceptional eye for detail, a strong understanding of luxury service delivery and expectations, a thirst for multitasking, and a hunger for results, while cultivating a constructive, collaborative, and performance-driven team culture.

What you will do

• Set strategic and operational direction in collaboration with the executive leadership team
• Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Rooms Division Managers and future leaders.
• Ensure effective selection, training, development, and evaluation of all team members
• Drive performance by setting metrics and benchmarks, identifying ways to improve how we do things
• Develop strong relationships with the leadership team and employees in and outside Rooms Division
• Maintain visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel.
• Handle guest complaints effectively and empower the team to address any problems or service issues, ensuring guests are well taken care of. 
• Work closely with Reservations, Sales & Marketing to execute effective operations and to revenue strategies to meet budgeted revenue goals, including suite upselling.
• Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
• Manage contracts and work performed by external suppliers and outsourced contractors
• Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success

• The responsibilities outlined above are not exhaustive. This role requires flexibility and the ability to adapt to high-volume operations and the dynamic management of guest relations.

What you bring

• 3-5+ years of operational management experience within luxury hospitality and 2+ years experience acting in a Departmental Head role within the Rooms Division. Strong managerial experience and knowledge within both Front Office and Housekeeping/Laundry is essential.
• A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
• A positive, can-do attitude that shows resilience and maturity, adapting to different situations
• Exceptional communication skills with the ability to engage and influence guests, colleagues, and stakeholders at all levels. Demonstrates a strong capacity to build professional relationships rooted in mutual respect and trust.
• Understanding of luxury components, with a sharp attention to detail and high focus on service
• Ability to prioritise, organise, problem solve and delegate in a demanding environment
• Excellent reading, writing, and oral proficiency in English language.
• College degree holder in hospitality or any other related field.
• Flexibility to work rotating shifts, weekends, nights, and public holidays as required by hotel operations.

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
 

Schedule & Hours:

Full-time. Schedule will include rotating shifts, weekends, nights, and public holidays as required by hotel operations.