Assistant Vice President, Quality Assurance

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities       

• Conduct independent QA sample-based reviews/testing of FC Screening, TM, CDD and EDD cases to assess quality, accuracy, and adherence to internal policies and regulatory requirements across the Life business.
• Support, define and execute the QA reviews/ testing plans by deriving data for sampling purposes, computing the requisite sample sizes, and assign case reviews accordingly.
• Ensure clear, constructive QA feedback of the review/testing outcomes are communicated to the relevant 1LoD FC functions.
• Oversee and maintain the process of providing staff feedback subsequent to the completion of 1LoD QA evaluations.
• Document testing results and prepare reports, highlighting any deficiencies or areas for improvement.
• Identify control gaps, process deviations, and recurring errors and conduct trend and root cause analysis to ensure 1LoD FC functions implements appropriate corrective action plans.
• Track remediation actions and verify closure through follow‑up QA checks.
• Convene calibration forums to ensure uniformity and precision of QA practices.
• Deliver targeted training and coaching sessions based on QA findings to address skill gaps and improve overall process performance.
• Partner with Compliance, Operations, and Policy teams to recommend enhancements to policies, procedures, and training materials.
• Prepare periodic QA reports for monthly governance forums, summarising trends, error patterns, control weaknesses, and improvement opportunities for management review.
• Maintain comprehensive documentation of QA testing results, ratings, and follow‑up actions to support audit and regulatory needs.
• Strengthen the QA workbook through the inclusion of detailed QA logging mechanisms and a robust QA scoring methodology.
• Advance data analytics and leverage AI‑driven techniques to support and optimise testing processes.
• Assist in the refinement of quality scorecards, sampling methodologies, and risk‑based QA approaches.

Knowledge & Skills:

• Deep understanding of Financial Crime Compliance (FCC), including AML, sanctions, PEP screening, adverse media, and KYC/EDD principles.
• Advanced knowledge of Transaction Monitoring, including typologies, risk indicators, rule logic, scenario-based monitoring, and investigation workflows.
• Proficiency in Enhanced Due Diligence, including high‑risk customer assessments, source‑of‑wealth validation, and complex risk‑factor evaluation.
• Knowledge of regulatory expectations (FATF, UK local regulatory bodies, OFAC etc.) and industry best practices.
• Familiarity with FCC systems and tools, including screening platforms, TM engines, workflow management tools, and case management systems.
• Strong ability to perform independent QA assessments, evaluate control effectiveness, and identify procedural gaps or quality deficiencies.
• Advanced analytical and critical‑thinking skills for reviewing investigations, assessing documentation sufficiency, and validating risk decisions.
• Ability to interpret trends and patterns from QA results to recommend process, policy, or system improvements.
• High attention to detail and commitment to accuracy.
• Ability to work with minimal supervision, exercise sound judgement, and make independent, risk‑based decisions.
• Proactive in identifying emerging risks, recurring QA errors, and systemic issues requiring enhancement.
• Strong organisational skills with the ability to prioritise tasks and manage multiple QA deadlines simultaneously.
• Strong Oral and written communication skills to provide clear, structured, and actionable QA feedback.
• Ability to coach analysts, provide constructive guidance, and support capability uplift across Screening, TM, and EDD teams.
• Skilled in stakeholder engagement, collaborating effectively with Compliance, Operations, Training, and Technology teams.

Work Experience:

• 10–12 years of experience in Financial Crime Compliance (FCC), with a strong focus on AML, Sanctions Screening, Transaction Monitoring, and Enhanced Due Diligence.
• Demonstratable Quality Assurance/ Control Testing/ Auditing experience in FC function delivering high quality work.
• Proven experience of PEPs, Sanctions, and adverse media screening.
• KYC/ AML experience of analysing complex ownership structures to determine risk exposure in accordance with applicable AML/KYC requirements.
• Demonstrated experience conducting Quality Assurance reviews across Screening, TM, and EDD processes.
• Hands‑on exposure to FC operational teams, including alert handling, case reviews, customer due diligence, escalations, and high‑risk customer assessments.
• Experience working with FCC systems and tools, including name‑screening platforms, transaction monitoring engines, case‑management systems, and workflow automation tools.
• Experience preparing QA reports, dashboards, and management updates summarizing quality trends, error patterns, and remediation progress.
•  Prior experience engaging with cross‑functional teams—Compliance Advisory, Operations, Training, Technology—to enhance overall FCC process effectiveness.

Educational Qualification:

• Graduate degree in Science /Commerce/Management Sciences/Business Administration/Law (B.Sc./B.Com/BMS/BBA/LLB)
• Certifications such as Certified Anti-Money Laundering Specialist (CAMS) examinations desirable
• Knowledge of EU & UK Regulations or experience of money laundering regulations and their practical application within a financial service organisation.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.