At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Provides outsourced operational/transactional business process support for clients. Ensures quality service and operational performance within the parameters of both the client needs and contract.
Duties typically include support for routine "back office" processes, data entry, order and application processing, document verification, accounting support and preparing mailings.
Decision making is tightly controlled and defined at lower job levels while greater latitude is permitted at higher levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.
-Achieves goals through the work of others
-Management responsibilities include performance appraisals, pay reviews, training and development
-Job focus is on managing others and applying operational or strategic management skills
-Manages professional employees and/or supervisors
-Is accountable for the performance and results of a team within own discipline
-Adapts departmental plans and priorities to address resource and operational challenges
-Decisions are guided by policies, procedures and business plan; receives guidance from manager
-Provides technical guidance to employees, colleagues and/or customers
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership:
-Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving:
-Identifies and resolves technical, operational and organizational problems
Impact:
-Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
-Guided by policies, resource requirements, budgets and the business plan
Interpersonal Skills:
-Guides, influences and persuades others either internally in other areas or externally with customers or agencies
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.