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The Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.
Lead technical operations across assigned property cluster (typically 5-15 properties)
Oversee building systems performance, maintenance programs, and capital projects
Ensure consistent service delivery standards across all cluster properties
Coordinate with property management teams to optimize operational efficiency
Manage cluster-wide technical budgets and vendor relationships
Implement and maintain technical standards and best practices across the cluster
Conduct regular property assessments and technical audits
Drive energy efficiency initiatives and sustainability programs
Oversee preventive maintenance programs and emergency response protocols
Ensure compliance with safety regulations, building codes, and environmental standards
Manage technical staff including engineers, technicians, and specialists across cluster properties
Provide coaching, development, and performance management for direct reports
Foster collaboration and knowledge sharing between cluster teams
Coordinate training programs and skill development initiatives
Support recruitment and onboarding of technical personnel
Develop cluster-specific technical strategies and improvement plans
Identify opportunities for operational optimization and cost reduction
Lead implementation of new technologies and digital solutions
Analyze performance metrics and develop action plans for improvement
Support business development and client retention efforts
Serve as primary technical contact for cluster clients and tenants
Collaborate with account management and business development teams
Coordinate with corporate technical teams and subject matter experts
Manage relationships with key vendors and service providers
Provide technical expertise for lease negotiations and space planning
Bachelor's degree in Engineering, Facilities Management, or related technical field
7-10 years of experience in commercial real estate operations, facilities management, or building engineering
3-5 years of supervisory or team leadership experience
Professional certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred
Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)
Experience with CMMS/IWMS platforms and building automation systems
Understanding of energy management and sustainability practices
Familiarity with construction and capital project management
Knowledge of relevant codes, regulations, and industry standards
Proven ability to lead and motivate technical teams
Strong problem-solving and analytical capabilities
Excellent communication skills with ability to interact with diverse stakeholders
Project management experience with ability to handle multiple priorities
Customer service orientation with focus on client satisfaction
Experience with PropTech solutions and IoT building technologies
Proficiency in data analysis and reporting tools
Knowledge of digital workplace technologies
Understanding of smart building concepts and applications
Experience managing geographically dispersed teams
Background in multiple property types (office, industrial, retail, healthcare)
Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)
Lean Six Sigma or similar process improvement training
Advanced degree in Engineering, Business, or related field
Cluster operational performance metrics (uptime, response times, tenant satisfaction)
Budget management and cost optimization achievements
Energy efficiency and sustainability improvements
Team performance and development metrics
Client retention and satisfaction scores
Competitive salary with performance incentives
Comprehensive benefits package including health, dental, and retirement plans
Professional development opportunities and continuing education support
Flexible work arrangements and modern technology tools
Career advancement opportunities within JLL's global platform
Access to industry-leading training and certification programs
Regular travel within assigned cluster (up to 50%)
Occasional travel for training, conferences, or corporate meetings
Valid driver's license required
Location:
Remote –Mumbai, MHScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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