At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
This position is responsible for the overall management of the respective restaurant, to include: staffing, training, scheduling employees, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.
Qualifications
Minimum two to five years progressive food & beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required.
Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
Knowledge of beverage selection, including wine, beer, and liquor preferred
Proficient in using POS software and Microsoft Office Suite.
Proven experience working in high-volume Food and Beverage operations preferred.
Strong organizational skills.
Excellent guest service skills.
Must be able to withstand outdoor elements for long periods of time
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.
Job Specifics
Greets and seats guests as needed and ensure total guest satisfaction
Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
Provides floor coverage as needed
Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
Directs staff towards the goals of the Loews Corporation as defined by management
Ensures proper handling of guest checks and payment transactions
Intercedes and/or fills in for employees should need occur
Trains or supervises the training of all department employees
Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
Is polite, friendly, and helpful to the guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with safety regulations and procedures
Complies with hotel policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Other duties as assigned