Assistant Manager/Manager, Tour & Industry Development

[What the role is]

[What the role is]
Join the Travel Agents & Tourist Guides (TATG) division and champion Singapore's vibrant travel industry! TATG is seeking a dynamic and passionate individual to make a difference in showcasing the Singapore story whilst supporting the travel agent community to be Curators of Travel that Inspire. The Tour and Industry Development (TID) department champions the travel agent sector, guided by the Travel Agent (TA) Roadmap that focuses on the 3 strategic pillars of Digitalisation & Productivity, Innovation & Sustainability and Jobs & Skills. We keep a keen eye on progression for the industry through supporting agile and resilient TAs who can adapt to evolving traveller demands and compete globally. TID also drives the development of Singapore’s tour landscape through initiatives that showcase our nation’s passion and possibilities, leaving visitors with a deeper appreciation of the Singapore story.

[What you will be working on]

[What you will be working on]

Technology & Innovation

You will drive technology transformation across Singapore's Travel Agent ecosystem through the TA Roadmap. You will have the opportunity to build deep knowledge of digital solutions and become well-versed in technology platforms and innovation models that can help travel agents move towards sustainable growth. Working with TAs, industry associations such as the National Association for Travel Agents Singapore (NATAS), and technology partners, you will develop or refresh technology strategies that enhance productivity and competitiveness. You are also expected to understand future technology needs, identify digital gaps, and develop new innovation programmes that will help Singapore's TA sector adopt, integrate, and leverage cutting-edge solutions. This includes providing targeted support and administering various initiatives and grant schemes to grow the capabilities of the industry.

Account Management

You will manage different TA accounts across various segments such as Meetings, Incentives, Conventions and Exhibitions (MICE) and Online Travel Agents (OTAs). You will conduct comprehensive landscape scans to understand tourism sector dynamics and drive targeted development initiatives for both local and international travel agent partners. Your role involves building strong relationships with key TAs and platform players across different segments, identifying growth opportunities, and working with relevant agencies, such as Infocomm Media Development Authority (IMDA) and Economic Development Board (EDB), to develop and implement strategies that strengthen Singapore's travel agent ecosystem. You are expected to serve as the primary account manager for assigned TA partners, driving comprehensive market development initiatives that enhance Singapore's destination appeal.

Other Exposure

Given the dynamic nature of the industry, you will gain exposure to diverse workstreams beyond your core portfolio. This includes opportunities to contribute to the Travel Agents & Tourist Guides Industry Forum (TATG's annual industry event), explore emerging technologies for tourism, and strategy/ policy development initiatives.

[What we are looking for]

[What we are looking for]

• At least 2 years of working experience, preferably in the areas of industry development and/or strategic planning

• Strong analytical mindset with good verbal and written communication abilities.

• Independent worker who thrives in collaborative team environments.

• Good project and stakeholder management capabilities.

• Ability to interpret financial statements - to review the financial documents required for grants administering 

Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.