• Analyze, design, and configure solutions within WMS, TMS, and OMS to meet evolving business and client requirements.
• Proactively identify gaps between current system capabilities and business requirements, and formally document and submit Change Requests (CRs) for necessary modifications.
• Develop and maintain interface mappings (EDI/API) between logistics systems and client/carrier platforms.
• Design, create, and maintain reports, dashboards, and Business Intelligence (BI) visualizations using SQL and reporting tools to support operational needs and decision-making.
• Serve as the subject matter expert (SME) for all system-related incidents, enhancements, and projects across the logistics technology stack.
• Provide Tier 2 Helpdesk support, resolving intermediate to complex user system issues and escalating Tier 3 issues to development teams or vendors.
• Conduct detailed system testing, including UAT (User Acceptance Testing), and coordinate with operations teams to deploy changes effectively.
• Develop and maintain technical documentation, process flows, and training materials.
• Develop and deliver system training (both one-on-one and group sessions) to end-users and operations staff to ensure effective system utilization.
• Liaise between the business stakeholders, operations teams, and external software vendors.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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