Assistant Information Technology Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Responsibilities

• Support the Director of Information Technology in managing the daily operations of the IT department.
• Assist in maintaining the efficient operation of all hotel computer systems and data communications.
• Provide technical support to hotel staff and guests, resolving IT issues and ensuring high levels of service and guest satisfaction.
• Assist in addressing guest technology concerns, including HSIA support and event or conference technology needs.
• Maintain professional relationships with all hotel departments and corporate teams while upholding company technology standards.
• Support administrative users and help ensure service delivery aligns with established Service Level Agreements.
• Assist in maintaining the 24/7 operation of critical hotel systems including PMS, POS, PABX, HSIA, and call accounting.
• Perform systems administration tasks such as user account setup, configuration, troubleshooting, and documentation.
• Support server operations including monitoring performance, assisting with OS updates, backups, recovery procedures, and antivirus management.
• Provide support for desktop operating systems, applications, patches, and communication platforms such as Microsoft tools and VPN access.
• Assist in maintaining network infrastructure including wired and wireless networks, Active Directory, servers, firewalls, and failover systems.
• Support additional hotel systems including back-office, sales and catering, and People & Culture platforms.
• Assist with technology projects, upgrades, and corporate IT rollouts across the property.
• Coordinate with vendors and help ensure compliance with company technology standards and best practices.

Preferred Qualifications

• Ability to provide on-site technical support; this position is not remote.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays as operational needs require.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
• Minimum of 2 years of experience in a similar IT support or hospitality technology role.
• Strong analytical, troubleshooting, and networking skills; MCSE certification or equivalent technical expertise preferred.
• Working knowledge of Windows Server environments, networking equipment, structured cabling, and PC/server hardware.
• Familiarity with hospitality technology systems such as PMS, POS, HSIA, and related hotel applications preferred.
• Strong customer service skills, with the ability to assist guests and train users with varying levels of technical knowledge.
• Provide operational coverage for mission-critical systems and support departmental leadership when senior IT management is unavailable.

• Successful candidate must possess legal work authorization in the United States.

Benefits!

• Discounted housing available

• Complimentary room nights around the world

• Medical, dental and vision insurance for you and your family

• 5 Weeks PTO

• Retail, spa and F&B discounts

• Free Employee Cafeteria meals

• Free uniform dry cleaning

• Discounted/transferable ski passes

• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf