About us ...
Soho House Amsterdam is part of a global community for creative people, offering a welcoming space to work, relax, and connect. Recently awarded a Michelin Key, our House is recognized for its exceptional comfort and design. Join our team and help deliver thoughtful, high-quality experiences for our members and guests.
The role…
At Soho House, the Assistant Front of House Manager supports the Front of House Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services and reception desk. You will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments.
As Assistant Front of House Manager at Soho House Amsterdam you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept. Demonstrating a professional approach towards our managers, employees and guests. You provide leadership to the team ensuring your team display a ‘can do’ attitude and ‘yes yes yes’ mentality in alignment with The Soho House Ethos whilst maximizing the efficiency of operations.
Main Duties:
- Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction.
- To effectively manage, lead and train the entire Hotel and Club Reception team in an inspirational manner.
- Partner with Front of House Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience
- Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service
- Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
- Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.
- Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
- Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims
Required Skills/Qualifications:
- Minimum of 3+ years’ experience working and 1+ year of FO Supervisory experience
- Detail oriented, ability to multitask and work in a fast-paced environment
- Computer skills, Excel, MS Word, Opera preferred
- Customer services oriented and excellent verbal and written communication skills
- Bilingual language skills are a plus
- Hospitality Degree is preferred
- Flexible schedule, evenings, weekends as needed
Benefits :
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- All House Membership
- Salary above Horeca CAO
- Travel allowance > 7.5km
- In house experience after completion of first contract
- Staff discounts on F&B, rooms and Cowshed
- Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
- Introduce a star and you could be eligible to receive a €300 (gross) bonus