Assistant Facilities Manager, Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As an Assistant Facilities Manager, Soft Services at JLL, you will ensure a safer and more comfortable work environment while planning and executing preparations for meetings, conferences, and VIP visits with comprehensive coordination and management capabilities. This role requires managing mailroom, front office, and housekeeping operations while performing daily workarounds at site to maintain high standards and quickly identifying and resolving facility issues. You will provide input and ideas to help optimize facility performance while reviewing vendor services and coordinating resolution of service issues within established service level agreements. This comprehensive assistant facilities manager soft services role involves remaining mobile and capable of working from other locations as needed while coordinating vendors, reviewing their services and resolving any service issues within SLA requirements. You will connect with business units and employees for feedback and issue resolution while managing third-party vendor staff to maintain the floors as per SLAs and defined KPIs. You will be innovative and creative for continuous improvement and bring in new ideas while following JLL values and principles, directly contributing to JLL's mission of delivering exceptional soft services excellence through comprehensive operations coordination, vendor management, and workplace optimization that ensures superior work environment safety, comfort, and operational efficiency across diverse commercial real estate environments.

What your day-to-day will look like:

• Ensure safer and more comfortable work environment while planning and executing preparations for meetings, conferences, and VIP visits with comprehensive coordination
• Manage mailroom, front office, and housekeeping operations while performing daily workarounds at site to maintain high standards for operational excellence
• Quickly identify and resolve facility issues while providing input and ideas to help optimize facility performance through strategic recommendations and solutions
• Review vendor services and coordinate resolution of service issues while remaining mobile and capable of working from other locations as needed
• Coordinate vendors while reviewing their services and resolving any service issues within SLA requirements for comprehensive vendor performance management
• Connect with business units and employees for feedback and issue resolution while managing third-party vendor staff to maintain floors per SLAs and KPIs
• Be innovative and creative for continuous improvement while bringing in new ideas for enhanced operational efficiency and workplace optimization
• Follow JLL values and principles while maintaining high standards across all soft services operations and vendor coordination activities for excellence delivery.

Required Qualifications:

• Understanding of safer and more comfortable work environment maintenance while demonstrating meetings, conferences, and VIP visits preparation and execution capabilities
• Experience with mailroom, front office, and housekeeping operations management while performing daily workarounds at site to maintain high standards
• Ability to quickly identify and resolve facility issues while providing input and ideas to help optimize facility performance through strategic solutions
• Knowledge of vendor services review and service issues resolution coordination while demonstrating mobility and capability of working from other locations
• Experience with vendor coordination while understanding services review and service issues resolution within SLA requirements for comprehensive performance management
• Understanding of business units and employees connection for feedback and issue resolution while managing third-party vendor staff for floors maintenance
• Knowledge of SLAs and defined KPIs compliance while demonstrating innovative and creative approach for continuous improvement and new ideas implementation
• Understanding of JLL values and principles following while maintaining comprehensive soft services operations coordination and vendor management excellence.

Preferred Qualifications:

• Experience with meetings, conferences, and VIP visits comprehensive preparation and execution while understanding work environment safety and comfort optimization
• Knowledge of mailroom, front office, and housekeeping operations comprehensive management while demonstrating daily workarounds performance for standards maintenance
• Understanding of facility issues identification and resolution capabilities while providing facility performance optimization input and ideas through strategic recommendations
• Experience with vendor services comprehensive review and service issues coordination resolution while demonstrating mobile work capabilities from multiple locations
• Knowledge of vendor coordination comprehensive management while understanding services review and SLA requirements compliance for performance excellence
• Experience with business units and employees feedback connection while demonstrating third-party vendor staff management for floors maintenance per KPIs
• Understanding of continuous improvement innovative and creative approach while bringing new ideas for operational efficiency and workplace optimization enhancement
• Background in JLL values and principles comprehensive following while maintaining soft services operations excellence and vendor coordination across commercial environments.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.