Assistant Facilities Manager, Soft Service

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【職種名】Assistant Facilities Manager

【業務内容】

What this job involves:

This position works as part of a growing team providing Facilities Management and Office Services while working closely with and reporting to the site manager, establishing and fostering strong relationships with key stakeholders in the area. You will act as the Client's single point of contact in the region for strategy, implementation and escalation for capital works, blending client's specific requirements with business needs while spearheading Client's process for business approval in the region and reviewing before formal submission into Client's systems. This role contributes to JLL's business objectives by identifying, developing, and gathering key resources to lead Facility Management where JLL are the site manager, ensuring that changes to scope or budget are reported on and managed in compliance with Client procedures, managing site budget, spending and variance, guiding IFM team to deliver operations on time and in budget with required standards for site operation and data quality, and promoting continuous quality monitoring while driving improvement on operation and documentation to ensure best practices are followed.

施設管理とオフィスサービスを提供する成長中のチームの一員として働きます。サイトマネージャーと密に連携し、日本チームのステークホルダーとの良好な関係を築きます。クライアントの日本における窓口として、設備投資関連工事の戦略立案、実施、問題対応を行います。クライアントの要望とビジネスニーズを組み合わせ、日本でのビジネス承認プロセスを先導し、クライアントのシステムに正式提出する前の確認を行います。JLLがサイトマネージャーを務める施設管理において、必要な人材やリソースを特定・確保し、予算やスコープの変更をお客様の手順に従って報告・管理します。サイトの予算、支出、差異を管理し、IFMチームが期限内に予算内で必要な品質基準を満たして業務を遂行できるよう指導します。また、継続的な品質管理を推進し、業務とドキュメントの改善を促進し、ベストプラクティスが守られるよう確認します。

What your day-to-day will look like:

• Establish and foster strong relationships with key stakeholders in the area while acting as Client's single point of contact for strategy, implementation and escalation
• Spearhead Client's process for business approval in region while reviewing before formal submission into Client's systems
• Identify, develop, and gather key resources to lead Facility Management where JLL are site manager while communicating and driving compliance in data capture
• Ensure changes to scope or budget are reported and managed in compliance with Client procedures while managing site budget, spending and variance
• Guide IFM team and ensure they deliver operation on time and in budget with required standards while acting as point of escalation and liaising with Site Manager
• Promote continuous quality monitoring and drive improvement on operation and documentation while ensuring best practices are followed
• Be advocate for and assure compliance of Health and Safety best practice with JLL and Client policy while optimizing tasks to improve team efficiency
• Work closely with Regional Team to deliver global/regional projects or programs while understanding project status, details, and schedules.

• 日本のステークホルダーとの良好な関係を築き、維持する。戦略、実施、問題対応におけるクライアントの窓口として機能する

• 日本でのビジネス承認プロセスを主導し、クライアントのシステムへ正式提出する前に内容を確認する

• JLLがサイトマネージャーを務める施設管理を主導するための重要な人材やリソースを特定・確保し、データ収集のコンプライアンスを推進する

• 予算やスコープの変更がクライアントの手順に従って報告・管理されることを確認し、サイトの予算、支出、差異を管理する

• IFMチームを指導し、必要な基準に従って予算内で期限通りに業務を遂行させる。問題が発生した際の窓口として、サイトマネージャーと連携する

• 継続的な品質管理を推進し、業務とドキュメントの改善を促進する。ベストプラクティスが守られるよう確認する

• JLLとクライアントのポリシーに基づく安全衛生のベストプラクティスを遵守し、推進する。チームの効率を向上させるための業務改善を行う

• リージョナルチームと密に連携し、グローバルまたはリージョンのプロジェクトやプログラムを実施する。プロジェクトの進捗状況、詳細、スケジュールを把握する

Required Qualifications:

• At least 5 years working experience in Facility Management with 3 years team management experience
• At least 3 years relevant working experience in project management or program management
• Possess good IT skills with proficiency in MS Applications including Excel, Word, and PowerPoint
• Customer-centric approach with meticulous and organized work style demonstrating integrity and honesty
• Possess good interpersonal, oral and written communication skills with strong presentation skills
• Team player with ability to motivate and engage with colleagues while demonstrating positive influence to others
• Work well with key stakeholders and other departments/functions while possessing requisite technical skills
• Ability to establish and maintain good relationships with colleagues while communicating effectively orally and in writing.

• 施設管理での5年以上の実務経験、そのうち3年以上のチームマネジメント経験

• プロジェクト管理またはプログラム管理での3年以上の実務経験

• Excel、Word、PowerPointなどのMicrosoft Officeアプリケーションを使いこなせるITスキル

• クライアントを第一に考える姿勢と、几帳面で整理された仕事のスタイル。誠実で正直な人柄

• 優れた対人スキル、コミュニケーション能力（口頭・文書）、プレゼンテーション能力

• チームプレーヤーとして同僚を動機付け、関わることができ、周囲に良い影響を与えられる

• 重要な関係者や他部門と良好に協力でき、必要な技術スキルを持っている

• 同僚との良好な関係を築き、維持できる。効果的なコミュニケーション（口頭・文書）ができる

Preferred Qualifications:

• Experience managing site budgets, spending and variance with ability to work closely with Finance Manager to maintain data accuracy
• Background collaborating with Transaction team to manage real estate transactions including acquisition of leasehold in buildings
• Knowledge of developing strategic portfolio planning collaborating with OP team and Function team
• Experience working on portfolios of projects with prestigious Clients while developing skills within career framework
• Understanding of Health and Safety best practices with JLL and Client policy compliance experience
• Background identifying process improvement opportunities and holding Site Managers accountable for driving quality control
• Experience managing teams including their safety, engagement, and development while onboarding and mentoring team members.

• サイトの予算、支出、差異の管理経験。財務マネージャーと協力してデータの正確性を維持できる

• 取引チームと協力し、建物の賃貸借契約を含む不動産取引を管理した経験

• 運営チームや各機能チームと協力して戦略的なポートフォリオ計画を策定した経験

• クライアントのプロジェクトポートフォリオに携わり、キャリアフレームワークの中でスキルを伸ばした経験

• JLLとクライアントのポリシーに準拠した安全衛生のベストプラクティスの理解

• プロセス改善の機会を見つけ出し、品質管理の推進についてサイトマネージャーに責任を持たせた経験

• チームの安全、エンゲージメント、育成を含むチームマネジメント経験。チームメンバーの受け入れと指導の経験

【雇用形態】

正社員（期間の定めなし）

【就業場所】

• 所在地： 東京都品川区

• 最寄り駅： 青物横丁駅/品川シーサイド駅

• 受動喫煙対策： 屋内完全禁煙で敷地内原則禁煙（敷地内に喫煙所あり）

【就業時間・休日】

• 就業時間： 9:00～18:00（休憩60分）

• 休日： 週休2日制（土・日）、祝日、年末年始

【給与】

想定基本年収：5,000,000~5,600,000

＊上記はあくまでも目安の金額であり、選考を通じてご経験・能力及び業務内容を考慮し決定します

残業代： 有り　固定残業代を基本年収に含む（月30時間相当額）＊非管理職の場合

賞与：あり（年1回支給）

試用期間：有

【募集人員】1名

【選考プロセス】

1. 書類選考

2. 面接（複数回実施予定）

3. 最終面接

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Tokyo, Japan

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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