Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

About Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are dedicated to perfecting the travel experience through the highest standards of hospitality, embracing a deeply instilled ethic of personal service. As a company, we are guided by the Golden Rule—treating others as we wish to be treated ourselves.

At Four Seasons, we believe that our success depends on the quality of our people. Our employees embody a passion for excellence, a spirit of teamwork, and a genuine commitment to service. We offer a unique working environment where your skills are nurtured and your contributions are recognized, ensuring that you can thrive personally and professionally.

Join our award-winning team and discover why Four Seasons continues to be an employer of choice and a global leader in luxury hospitality.

What You Will Do

Drive a culture of excellence, cleanliness, and attention to detail across all Housekeeping and Laundry operations, ensuring alignment with Four Seasons standards.

Lead, train, develop, and manage Housekeeping and Laundry team members, including recruitment, onboarding, performance management, and disciplinary actions where required.

Oversee daily operations by coordinating shift briefings, scheduling staff, and assigning tasks to ensure productivity, efficiency, and service excellence.

Ensure the highest standards of cleanliness and maintenance across guest rooms, public areas, employee areas, and back-of-house spaces through regular inspections and follow-ups.

Manage and respond to all guest requests and concerns promptly and professionally, ensuring exceptional service and guest satisfaction at all times.

Coordinate housekeeping requirements for Residence owners and VIP guests, ensuring personalized and seamless service delivery.

Support and oversee Laundry and Valet operations in the absence of the Laundry/Valet Manager to ensure continuity of service.

Ensure effective communication within the department and across other hotel divisions to support smooth daily operations.

Monitor and control departmental expenses, including labor, guest supplies, cleaning supplies, and contract services, ensuring alignment with budget targets.

Participate in inventory management and assist in the preparation of the annual operating budget, including forecasting and capital planning.

Ensure compliance with Four Seasons’ health, safety, and sanitation standards, as well as Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.

Foster a positive, professional, and collaborative work environment and support other departments during peak operational periods.

What You Bring

Degree or Diploma in Hospitality Management or a related field preferred.

Minimum 4–5 years of experience in Housekeeping operations, with at least 2–3 years in a supervisory or management role.

Strong leadership, coaching, and team development skills.

Excellent attention to detail with a strong commitment to cleanliness and quality standards.

Strong organizational, analytical, and problem-solving abilities.

Proven ability to manage budgets, control costs, and drive operational efficiency.

Excellent communication and interpersonal skills with the ability to collaborate across departments.

Ability to work effectively under pressure in a fast-paced environment.

Strong understanding of housekeeping operations, laundry processes, and service standards within a luxury hospitality environment.

Commitment to delivering exceptional guest experiences and upholding Four Seasons service culture.