Assistant Director, Informal Complaints and Resolution, CM-0260-00

Assistant Director, Informal Complaints and Resolution, CM-0260-00

Department: Other Agencies and Independent Organizations

Location(s): Washington, District of Columbia

Salary Range: $183754 - $277500 Per Year

Job Summary: This position is located in the Office of Equal Employment Opportunity (OEEO), Informal Complaints and Resolution Section of the Federal Deposit Insurance Corporation in Washington, D.C. The OEEO implements effective strategies and proactive measures to ensure equal opportunity and the prevention of discrimination for any employment, program, training or activity conducted by the FDIC. Salary reflects a pay cap for this position of $277,500.

Major Duties:

• The Assistant Director, Informal Complaints and Resolution, plays a pivotal role in managing a team counseling and processing EEO informal complaints adhering to defined timelines, policies and procedures. Manages the Informal EEO Complaint Counseling Program, ensuring timely processing, quality counseling services, and compliance with all regulatory requirements. Leads the FDIC's EEO Alternative Dispute Resolution (ADR) Program, developing and implementing innovative strategies to increase early resolution and support a model ADR framework. Develops and implements data-driven metrics to assess informal complaint trends, ADR utilization, and program effectiveness, providing regular reporting to senior leadership. Provides expert guidance, briefings, and presentations to FDIC leadership, management, and employees regarding ADR outcomes, informal complaint activity, and program performance. Develops and implements comprehensive EEO and ADR training for the workforce, including annual NO FEAR Act training, EEO complaint process training for new employees, and EEO best practices training for supervisors. Supervises a multidisciplinary team of EEO professionals, ensuring clear performance expectations, ongoing feedback, and alignment with FDIC EEO program goals. Leads the development, revision, and communication of EEO policies and procedures related to informal complaints, counseling, and ADR, ensuring alignment with legal and regulatory standards. Develops, recommends, implements and communicates new and modified OEEO policies and procedures. Partners with other managers and executives in the OEEO to ensure policies and procedures align with investigative, EEO formal complaint, and legal processes and procedures. Participates in special assignments and efforts, including review of recommendations, internal policy, internal standard operating procedures, correspondence, and other work products, which result in the production and delivery of work products and services to the organizations. Communicates changes to subordinate staff. Ensures employees readily adapt to changes and provide training and education in a manner best suited for the audience. Exercises supervisory personnel management authority and performs the full range of performance management duties to include: planning, assigning, and reviewing work products of subordinates; establishing guidelines and performance expectations; and, evaluating work performance and providing feedback to others on their performance. Applies effective supervisory practices to oversee staffing, performance management, coaching, and development of EEO staff.

Qualifications: To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, and concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., the number of employees supervised). Leadership experiences identified must have been performed in an official supervisory role. Leadership Experience 1: Experience in coordinating the work of employees in a work unit, including assigning and evaluating work; setting priorities, timelines, and expectations; and monitoring progress against goals; AND Leadership Experience 2: Experience in setting performance expectations; assessing employee performance; providing recognition and rewards; providing feedback and development opportunities; addressing performance or conduct issues; and participating in recruitment and hiring activities; AND Technical Experience 1: Experience interpreting or applying Title VII of the Civil Rights Act of 1964 and the EEOC, regulations, directives, policies and guidelines to plan, execute, and oversee equal employment opportunity individual and class discrimination informal complaints; AND Technical Experience 2: Experience leading collaborative efforts to change EEO policies and programs for a large agency or organizations, including coordination in researching and evaluating gaps or needs, gathering data and information, developing and interpreting findings, developing and presenting recommendations and assisting with implementation; AND Technical Experience 3: Experience communicating at the managerial and technical levels in drafting, reviewing, and editing a variety of EEO- related documents, including, but not limited to, letters, memoranda, decision papers, employment-related contractual agreements, and reports.

How to Apply: To begin, click the “Apply” button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online. To apply for this position, you MUST provide a complete application package. Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date. To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue. You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process. Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Application Deadline: 2026-05-12