Assistant Capability Manager

Unilever is currently hiring for Assistant Capability Manager – Sales / Customer Development

Function: Sales

Reports to: CD Transformation & Capability Manager

Work Level: WL1
Location: Head Office, Karachi

Terms & Conditions: Full-Time

JOB PURPOSE
The Assistant Capability Manager (ACM) is a strategic enabler of capability building and transformation across the Sales / Customer Development ecosystem. This role is docked into the CD Transformation and Capability team and works closely with Sales leadership, field teams, and external partners to uplift frontline and head office capabilities through targeted interventions, specialized trainings, and change management initiatives.

WHAT YOU WILL YOUR MAIN RESPONSIBILITIES BE

• Build and maintain a capability calendar aligned with business priorities.
• Develop training content and toolkits in collaboration with subject matter experts.
• Facilitate workshops, bootcamps, and virtual learning sessions.
• Manage relationships with external learning partners and academic institutions.
• Support zonal teams in executing capability and transformation plans.
• Track progress of change initiatives and report on adoption metrics.
• Identify and escalate capability or process gaps to central teams for resolution.
• Ensure alignment of all capability efforts with CD Excellence and Transformation agendas.

WHAT YOU WILL NEED TO SUCCEED
Experience & Qualifications

• Strong understanding of sales operations and frontline realities.
• Experience in training design, facilitation, and capability development.
• Exposure to modern trade dynamics and category management.

Skills

• Familiarity with change management frameworks and tools.
• Excellent stakeholder management and communication skills.
• Analytical mindset with ability to measure impact and drive continuous improvement.
• Specialized Skill Development:
• Lead the creation of advanced training modules on key sales competencies such as: Negotiation for Modern Trade, Category Building and Design Thinking for Sales Strategy
• Collaborate with industry experts, leading universities, and training partners to co-create and deliver high-impact learning experiences.
• Transformation & Change Management: Act as a change agent for transformation projects across the sales ecosystem. Drive adoption of new ways of working, digital tools, and process redesigns both at Head Office and in the field. Ensure alignment with broader CD transformation goals.
• Stakeholder Engagement: Partner with zonal and regional teams to identify capability gaps, gather feedback, and co-create solutions. Serve as the bridge between field realities and head office strategy.
• Performance & Impact Tracking: Monitor training effectiveness and transformation KPIs. Use data-driven insights to refine programs and ensure continuous improvement.

Leadership
• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
Critical SOL (Standards of Leadership) Behaviors
• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
• TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.