Asset Recovery & Liquidation Specialist

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Asset Recovery & Liquidation Specialist

Accountability Statement

The Asset Recovery & Liquidation Specialist ensures that VyStar’s interest in all active and charge-off consumer and commercial collateralized loans are properly mitigated through the repossession and liquidation processes, excluding commercial real estate. The incumbent must be familiar with the Equal Credit Opportunity Act (ECOA), Truth in Lending Act, Fair Credit Reporting Act (FCRA), Fair Debt Collections Practice Act (FDCPA), Unfair Deceptive Abusive Acts and Practices (UDAAP) Bankruptcy Legislation and State/Federal Repossession Laws. The incumbent serving in this key role must present a professional image of VyStar as they manage vendor relationships with repossession agents and remarketing partners.
The Asset Recovery & Liquidation Specialist will be responsible for locating individuals, businesses, and financed collateral and/or equipment associated with overdue or defaulted accounts. The incumbent is primarily responsible for effective case management and resolution of collateralized loans to resolve and protect the company from loss as related to customer accounts through the repossession and liquidation processes. The position will comply with internal policy and procedures for managing all accounts.

Essential Job Functions

• Communicates and negotiates verbally and in writing with VyStar Credit Union Members in conjunction with the assignment and recovery of secured collateral with the intent to mitigate loss to the credit union and minimize the financial impact on our members.

• The incumbent will provide alternatives for our members in lieu of repossession where necessary. This will often require the candidate to have familiarity with our lending and modification processes as several of our hardship opportunities require submission of the consumer loan modification form.

• Properly code all consumer and commercial loans both the core system(s) and collections platform and RDN (Recovery Database Network) according to defined procedures while adhering to local, state and federal repossession and bankruptcy statues.

• Reviews notice of tow/mechanic’s lien(s) timely to make immediate determination on repossession strategies to protect VyStar Credit Union’s interest in the collateral. Works directly with the tow/mechanic facility to negotiate fees and documents needed to secure the collateral if deemed applicable.

• Investigate and locate delinquent customers, businesses, and missing collateral through online research, public records, and other investigative methods.

• Identify and confirm the location of collateral or equipment.

• Deliver accurate information externally to asset repossession agents to facilitate the collateral recovery process in a timely manner.

• Work in conjunction with local Department of Motor Vehicles to place registration stops for units in active repossession status.

• Refers accounts timely for Skip Claims based on vendor thresholds or Collateral Protection Insurance guidelines.

• Upon repossession of collateral, reviews condition reports as well as photos of the repossessed collateral to determine and file necessary damage claims with 3rd party insurance companies and VyStar’s collateral protection insurance company.

• Processes the “Plan to Sale” demand providing the member adequate time to redeem the collateral prior to liquidation per state statue.

• Files for refunds on single interest coverage insurance, extended warranty policies, GAP insurance and any other type of asset account linked to repossessed collateral to minimize loss to the credit union.

• Regularly follows up with our dealer partners or vendors on a weekly basis to secure proper repayment of contract cancellations associated with ancillary products that may be financed in the loan.

• Works in conjunction with repossession agents and remarketing partners to properly transport and prepare all collateral for liquidation.

• Secures repossession titles or UCC documents per state guidelines for proper liquidation of repossessed collateral.

• Ensure all sale proceeds are properly documented and posted to both the core system(s) and collections platform.

• Review sales posting transaction for accurate “Notification of Sale” to be sent post liquidation of the collateral per state statue. This notification outlines either the remaining deficiency owed or any surplus of funds due to the member.

• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

JOB KNOWLEDGE, SKILLS & ABILITIES

• A minimum of one year experience in a position of collections, loss mitigation, lending, or financial interviewing, or credit investigation, or credit decision making, or direct member/customer service contact.

• Financial institution experience is preferred.  

• Repossession knowledge/experience is preferred.

• Strong organized skills and attention to detail.

EDUCATION REQUIRED

The minimum formal education required is completion of high school.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment.  The position description is intended to be an accurate account of the essential functions.  The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening.  Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources