Location - Gurugram (On-site)
Responsibilities
Know and understand our customer needs.
Gain and maintain product knowledge.
Use of all trading platforms and client tools proficiently.
Understand and apply the tiered service level to all client queries regardless of inception.
Fully competent in CRM usage and queue management, according to Team guidelines and SLAs whilst maintain ownership of escalated issues.
Initiate new or update existing WINs and procedures.
Gain awareness and knowledge on new innovation and products.
Work according to compliance rules, regulations and understanding of risk management.
Actively take part in and act as driver in Lean process and lean meetings
Provide knowledgeable and accurate support to customers, going the extra mile to resolve queries effectively.
Ensure adherence to Service Level Agreements (SLAs) while managing and resolving customer complaints efficiently.
Process client requests through case management, collaborating closely with Internal Operations, Legal, and other support teams as required.
Your profile
Should have strong commitment to delivering exceptional service towards clients
Strong communicator with excellent English communication
A team player willing to share experience and ideas as well as having the ability to communicate at different levels in the organization
Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures
Graduate or equivalent qualification in a relevant field.
Strong ability to understand customer needs and deliver customer centric solutions.
Basic to good understanding of investment products and financial services.
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!