Kitman Labs is a global human performance company, disrupting and transforming the way the sports industry uses data to increase the performance of the world's top athletes.
Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry’s top data scientists, sports performance scientists, product specialists and engineers. The company received recognition by Fast Company in 2019 as one of the most innovative companies in the world.
Kitman Labs’ advanced Outcome-driven Analytics and Performance Intelligence Platform are used by over 700 teams in 50 leagues on 6 continents spanning soccer, rugby, American football, baseball and ice hockey.
The Role
We are seeking highly motivated and knowledgeable individuals to join our team as an Applied Performance Specialist based in the UK. The ideal candidate will have experience in either elite level sport or in account management specifically with providing technical support.
An Applied Performance Specialist is a crucial member of the Field Team. As an Applied Performance Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. You play a critical role in the customer experience and set the tone from day one. Your main goal will be to ensure customer satisfaction by getting customers to use the Kitman Labs Intelligence Platform proficiently, providing timely and effective support, troubleshooting technical issues, and offering solutions to enhance the user experience. You will play a key role in the Onboarding and Deployment of a new customer as well as helping drive the adoption of iP and helping the organisation to maximise their usage.
This is a unique remote working opportunity that is well-suited for individuals with knowledge of high-level sports who are keen to assist a variety of practitioners across multiple sports. This position reports to the VP of Customer Success and Enablement.