Application Support Worker - Vic NW Metro

About The Role
We are seeking a compassionate and detail-oriented Application Support Worker for a part-time permanent role (3 days per week). This position is based 2 days at our Sunshine Hub and 1 day at Wyndham City, VIC. The role involves assisting community members with loan applications by guiding them through eligibility checks, managing paperwork, verifying documentation, and connecting individuals with appropriate internal or external supports. You will also play a key role in empowering clients through access to Financial Literacy Education and related resources.

This is a rewarding opportunity to make a real difference in the lives of community members by supporting financial stability and empowerment. You will be part of a very strong collaborative team across Australia, working in a shared environment that values cooperation, respect, and professional growth.

This is a part-time permanent role. Shorter hours across longer days can be negotiated to suit the successful candidate. The salary is aligned with the SCHADS Award Level 3.

How you will make an impact

• Compassion and empathy when working with clients from diverse backgrounds.
• Ability to hold sensitive conversations with professionalism and care.
• Strong understanding of compliance and budget management.
• Flexibility to assist clients in-person, via pre-booked appointments, and through remote/telephone support.
• Assess and confirm applicant eligibility for microfinance programs.
• Support clients with completing loan applications, ensuring accuracy and timely submission.
• Provide early intervention support to families and individuals at risk, referring them to suitable services and financial literacy programs.
• Assist walk-in clients, manage pre-booked appointments, and provide telephone/remote support.
• Organise paperwork, data entry, and correspondence while maintaining strict confidentiality.
• Prepare reports on program activities and outcomes; collect client feedback to improve services.
• Work closely with team members to deliver coordinated support.
• Engage in ongoing professional development to stay current with best practices.
• Ensure all activities align with organisational policies, procedures, and relevant legislation.

What you will bring

• Certificate IV in Finance and Mortgage Broking (FNS40821) — or willingness to undertake at personal cost.
• Previous experience in microfinance, client services, or similar roles.
• Strong understanding of compliance, data privacy, and confidentiality principles.
• Excellent communication skills (verbal and written).
• High attention to detail, strong organisational skills, and ability to multitask.
• Proficiency in Microsoft Office Suite and database management systems.
• Current Working with Children Check.

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

How to Apply

If you are passionate about empowering people facing financial challenges and meet the above criteria, please submit your application and cover letter. Make a real difference in people’s lives by promoting long-term financial wellbeing.

Applications will close as soon as a successful candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.