Application Support Specialist

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

 

The role

• Provide front-line support for the Sentinel label printing system, ensuring reliable operation in high-volume, industrial settings.
• Troubleshoot printing issues across industrial printers, minimizing production downtime.
• Maintain and update label templates, label library and business logic to meet changing operational or compliance needs.
• Support the integration of Sentinel with enterprise systems (ERP, MES, SCADA) to enable automated label generation and tracking.
• Collaborate with production, maintenance, and IT infrastructure teams to ensure smooth label operations across the shop floor.
• Implement and validate configuration changes, software updates, and enhancements in accordance with change control procedures.
• Ensure labeling processes meet quality and compliance standards, including traceability, safety markings, and asset identification.
• Document troubleshooting procedures, user guides, and system configurations for internal support continuity.
• Monitor system performance, logs, and data flows to proactively identify and resolve issues.
• Participate in support rotation and respond to critical issues during production hours or planned shutdowns.

 

What you’ll bring

• 3–5 years of experience in an application support or IT operations role, ideally within a manufacturing environment.
• Hands-on experience with CODESOFT Sentinel or comparable enterprise labeling solutions.
• Familiarity with barcode symbologies, industrial label printers, and printing standards used in manufacturing and logistics.
• Working knowledge of ERP systems (e.g., SAP, Oracle) and how they interface with labeling or production systems.
• Solid troubleshooting skills in Windows Server environments, print servers, and networked devices.
• Basic scripting or query skills (e.g., XML, SQL) to manage template logic and data validation.
• Strong communication and coordination skills to work across technical and operational teams.
• Experience supporting applications in heavy asset industries such as steel, aerospace, automotive, or industrial equipment manufacturing.
• Exposure to manufacturing execution systems (MES) or SCADA platforms.
• Understanding of safety and regulatory labeling requirements relevant to heavy industrial environments.
• Knowledge of system validation or compliance practices (e.g., ISO, OSHA labeling standards).

 

 

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About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.