Antifraud, Payment and Risk (APR) Analyst

As an Antifraud, Payment and Risk Analyst, you will be responsible for making sure that payment requests, both in and out of customer’s accounts, are evaluated and processed on time. You will also be responsible for ensuring that established policies and procedures relating to fraud and risk prevention are followed. Reliable, problem-solver, excellent analytical skills, acute attention to detail, and good communication and interpersonal skills are essential qualities for this key role.

What you’ll be doing:

• Perform risk assessment of new and existing players at different stages;
• Ensuring all payment transactions are processed accurately and in a timely manner, complying with all operating procedures;
• Handle and verifying KYC documents;
• Collaborating with the AML department and acting as 1st line of defence;
• Act as a escalation point to our Customer Engagement team, to resolve any payments and risk related players’ queries;
• Communicate with the whole Team of a few nationalities – Polish, Romanian, Croatian, and Serbian;
• Assess and escalate cases accordingly to the responsible departments;
• Liaise with the other stakeholder service providers to solve payment processing issues and provide a high level of service towards the players;
• Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft;
• Take part in improving workflows and procedures;
• Ad hoc tasks when required by the Team Leader.

We're looking for someone who:

• Is interested in developing your career within the antifraud, payments and risk department;
• Is detail-oriented and an analytical problem-solver;
• Is naturally inquisitive and alert to irregular activity;
• Is innovative - to identify opportunities for improvements in existing processes;
• Proves good written and spoken English; Fluency in Greek;
• Is willing to work shifts, weekends and Public Holidays;
• Has the ability to collaborate with team members from diverse nationalities and backgrounds;
• Has the ability to handle high-pressure situations and maintain composure;
• Is persistent and determined to achieve goals and meeting deadlines;

Please provide your CV in English.