Your Opportunity as the Analyst, Transportation Operations
The Transportation Analyst – Operations is responsible for monitoring in‑transit shipments, resolving delivery exceptions, and ensuring timely communication and recovery when transportation plans do not execute as expected. This role is focused on reactive operational support, customer service, and issue resolution across the transportation network.
This position plays a key role in protecting service performance and customer experience by quickly identifying issues, coordinating corrective actions, and escalating risks appropriately.
Location: Orrville, Corporate Offices
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Track & Trace / Shipment Monitoring
Monitor open shipments to identify late, at‑risk, or failed pickups and deliveries
Investigate shipment issues by working directly with carriers, sites, and internal partners
Provide timely status updates and visibility to stakeholders impacted by transportation disruptions
Ensure shipment milestones and exceptions are accurately documented in the TMS
Exception Management & Issue Resolution
Resolve transportation exceptions such as missed pickups, late deliveries, appointment changes, and carrier issues
Coordinate corrective actions with carriers, warehouses, customer teams, and internal partners
Follow established escalation protocols for high‑risk or unresolved transportation issues
Support recovery actions to minimize service failures, penalties, or customer impact
Independently authorize incremental transportation spend (e.g. hot swaps, expedites, spot market, etc.) when appropriate to protect on-time delivery (service metrics)
Limited Load Tendering Support
Perform limited load tendering in support of recovery scenarios (e.g., re‑tendering loads after rejection or failure) and offline shipments
Execute load coverage actions only when required to resolve active exceptions
Coordinate closely with planning‑focused analysts to ensure alignment to transportation plans
Service Performance & Documentation
Document transportation issues, root causes, and resolutions to support performance reporting
Identify recurring issues and provide input to planning and performance teams for preventive action
Support service‑focused KPIs such as on‑time delivery, penalty fee mitigation, exception frequency, and response time
What we are looking for:
Minimum Requirements:
Bachelor’s degree
At least 1 year Transportation or other Supply Chain experience
Communication skills (written and verbal)
Problem Solving and analytic skills
Time management skills
Ability to work in a large team
Additional skills and experience that we think would make someone successful in this role:
Experience in a 3PL or CPG transportation organization
JMS experience
Existing experience utilizing Microsoft Office Tools
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
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