Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Overview
We are seeking an experienced and motivated Salesforce Business Analyst to join our team. This role is critical in bridging the gap between business stakeholders and technical teams to ensure successful Salesforce implementations and enhancements. The ideal candidate will have a strong background in Salesforce Service Cloud with proven experience in gathering requirements, configuring solutions, and driving user adoption.
Key Responsibilities:
Business Analysis
Gather, document, and analyze business requirements across multiple environments
Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria.
Identify opportunities for process improvement and system optimization.
System Configuration & Management
Configure Salesforce applications to meet business needs.
Maintain system integrity and ensure data quality across all environments.
Troubleshoot issues and perform root cause analysis within the Salesforce platform.
Collaboration & Communication
Act as a liaison between business users and technical teams.
Work closely with cross-functional teams including IT, developers, architects, and third-party vendors.
Report progress and escalate issues to project leadership as needed.
Testing & Documentation
Develop test cases and support User Acceptance Testing (UAT).
Create and maintain documentation for business processes, system configurations, and user guides.
Reporting & Analytics
Build dashboards and reports using Salesforce reporting tools.
Analyze data to identify trends and provide actionable insights.
Qualifications:
Education
Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
Experience
5+ years as a Salesforce Business Analyst or Business Systems Analyst.
Hands-on experience with Salesforce Service Cloud and Sales Cloud (Experience Cloud preferred).
Familiarity with integrations (SAP , EDI, Mulesoft) and analytics concepts.
Previous Salesforce development experience is a plus.
Certifications
Salesforce Administrator Certification (required).
Salesforce Business Analyst Certification (preferred).
Salesforce Service Cloud Consultant Certification (preferred).
Skills
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Proficiency in Salesforce configuration, data management, and reporting.
Familiarity with Agile methodologies and project management tools.
Technical knowledge of Apex, Visualforce, Lightning Components, and APIs is a plus.
Behavioral Competencies
Critical Thinking
Detail Orientation
Time Management
Interpersonal Communication
Problem Solving
Ability to multitask in a fast-paced environment
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned