Role Responsibilities
- Fulfillment and coordination of responses and on-site visits for examinations and audits for applicable licensed affiliates/subsidiaries regarding the Company’s regulatory, internal testing, internal/external compliance, and consumer protection programs.
- Maintaining the central repository and tracking of all materials provided during the scope of an exam, audit, or due diligence request.
- Responding to due diligence requests from third parties (Agents, partners) and/or banking partners as submitted by the Regional Compliance teams, to liaison with the Business, Legal, Compliance, Treasury, etc. and for providing documentation approved for release to non-regulatory bodies.
- Coordination of global regulatory examinations and audits, including but not limited to relationship management; audit and exam materials; coordinating and preparing responses and timely resolution.
- Independently review information provided by various subject matter experts to ensure documentation provided is responsive and timely.
- Pulling evidence and details from the various Customer Transaction Services platforms to support examinations and audits for Platform Operations.
- Attend monthly quality calibrations.
- Review and modification of knowledge articles
- Response isn’t just a response, that if we are not clear and concise in our communications and there is room for confusion or misunderstanding, we create risk which exposes our larger group and the teams we support as well as WU.
Role Requirements
- 4+ years of experience related to Money Transfer or similar financial services.
- Excellent verbal and written communication skills and a proven ability to work in a fast-paced and high-pressure environment.
- The ability to engage with key stakeholders actively and proactively.
- Exceptional organizational skills, a high degree of attention to detail and a penchant for getting to the root cause of an issue.
- Analytical, creative, problem-solving mindset. Flexibility is a key element as the role will require the ability to understand and react to changes in priorities.
- Understanding of Operational risk and associated regulations (e.g. Consumer Protection laws) and the associated application to a financial services business.
- Team player who works effectively with others to identify and resolve issues; share information and keep team members and management informed.
- High Proficiency in English required.
- Bachelor's degree preferred.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Argentina- specific benefits include:
- Gift vouchers for marriage, for birth, others.
- Discounts at universities.
- Discounts at gyms and shops.
- Discounts at the language center.
- 10 days off for non-pregnant mother/father
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
03-07-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.