Do work that matters
The Financial Crime Operations (FCO) team is accountable for the development, implementation and ongoing leadership of the Group’s financial crime shared services. FCO leads the Group’s approach to managing AML/CTF and Sanctions risks and obligations.
Within FCO, Global Client Onboarding (GCO) enables our Institutional Banking & Markets (IB&M) and Financial Crime Compliance teams to make sound, risk‑based decisions and supports the Group in meeting regulatory obligations in Australia and globally.
As a Global Onboarding Analyst, you will play a critical role in delivering high‑quality KYC and customer due diligence outcomes across IB&M clients, supporting a consistent and world‑class onboarding and periodic review experience.
Creating and maintaining KYC and regulatory profiles for IB&M clients
Delivering ongoing customer due diligence, including periodic reviews and remediation activities
Completing KYC risk assessments, including identification and assessment of PEPs, material adverse media and sanctions exposure
Ensuring appropriate escalations to Financial Crime Compliance and Relationship teams
Supporting the implementation of new or changing regulatory requirements and internal policies
Maintaining a robust, well‑documented and audit‑ready control environment
Your role
As a Global Onboarding Analyst, you will work across onboarding and ongoing customer due diligence activities, contributing to timely, accurate and compliant outcomes.
You will collaborate closely with Quality Control (QC), Quality Assurance (QA), Financial Crime Compliance, Relationship Managers and product teams, and engage with globally located onboarding teams across Australia, New Zealand, the US, UK, Hong Kong and Singapore.
The role sits within the Global Client Onboarding function and reports to a GCO Team Manager (New‑to‑Bank or Ongoing CDD). This position has no direct reports.
Your key responsibilities
Deliver KYC for new‑to‑bank clients and ongoing customer due diligence activities, including periodic reviews and remediation
Complete KYC assessments across low, medium and high‑risk customers, including Enhanced Customer Due Diligence (ECDD) where required
Apply relevant legislation, regulatory guidance and internal policy to ensure compliance while supporting operational effectiveness and customer experience
Maintain high levels of accuracy, quality and performance against agreed service level agreements
Identify, analyse and escalate potential financial crime, regulatory or control concerns in a timely and appropriate manner
Liaise directly with internal stakeholders to obtain required information and provide guidance on KYC and onboarding requirements
Engage with globally located onboarding teams and front‑office partners regarding IB&M KYC and regulatory requirements
Support audits, reviews and testing activities by providing accurate documentation and evidence
Contribute to a culture of continuous improvement by identifying opportunities to enhance onboarding processes and customer experience
Foster a positive, inclusive and collaborative team environment, demonstrating CBA values in all interactions
What we’re looking for
Experience in AML/CTF and sanctions operations within an institutional or complex banking environment
Understanding of customer due diligence, KYC and risk assessment processes
Strong attention to detail with a high degree of accuracy
Ability to analyse information, identify issues and apply sound judgement
A customer‑focused mindset with the ability to work collaboratively across teams and stakeholders
Strong written and verbal communication skills
Essential experience
Previous experience working as an analyst within IB&M or a comparable institutional banking environment
Working knowledge of AML/CTF and sanctions obligations
Experience using case management, document management or internal banking systems (e.g. JIRA, CommSee, Documentum, ASSERT or similar)
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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