Analyst, Fraud Controls

Analyst, Fraud Controls will be responsible for identifying, analyzing and conducting investigations of client transaction activity in order to determine possible fraud or unusual activity. Using your strong analytical skills, you will take appropriate actions to mitigate losses on suspected fraudulent activity. You will maintain superior customer service level in dealing directly with both internal and external clients. You will be responsible for IDCF (Debit card transaction Alerts).

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

The start date for this role is February 9th, 2026. This position requires you to be available Monday to Sunday 7am to 12am.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent @ Home Program Requirements 

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).

• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How You'll Succeed

• Analysis – Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.
• Data Collection  – Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.
• Collaboration – Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You can demonstrate experience in in a fraud prevention, loss prevention, or investigative role. You have working knowledge of PRM, TSYS, AS400 Image, Cardinal Commerce and COINS/ECIF.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.