REQ12629 Analyst, ERP Systems (Open)
POSITION SUMMARY:
The Analyst, ERP Systems provides system supports to business users on ERP application systems, maintains and ensures all various application systems operating stably and reliably and meeting user’s operation needs. He / She reports to Manager/Assistant Manager – ERP Systems and performs daily application support, involves in new project implementation and life cycle management of ERP Systems.
PRIMARY RESPONSIBILITIES:
- Acts as primary resource to perform day-to-day operation support for ERP system and other related IT systems including system configuration, client installation, data entry, integration between systems, troubleshooting and engagement of 3rd party vendor support.
- Performs testing and UAT coordination of all functional implementations and upgrades in ERP and other related IT systems and ensures quality deliverables and optimal outcome for the Company.
- Provides basic training, retraining and support for the end users to ensure the system is used effectively and efficiently.
- Collaborate with the users and IT teams in preparing IT project documentations such as project plan, business requirement document, system operational procedures (SOP) and test scenarios.
- Work closely with remote business unit users, IT teams, and vendor support teams to identify the root cause and resolve reported issues.
- Adheres to and complies with SOX requirements in accordance to the Company's policies and standards
QUALIFICATIONS:
Experience
- Minimum 2 years’ relevant experiences in technical business analyst and with sizeable ERP software implementation
- Implementation/usage experience with Workday, Virtual Roster, BirchStreet, Ramco or other ERP in the areas of HR, finance and procurement will be advantage.
- A good understanding of hospitality/casino accounting/procurement process and workflow
- Proven business analyst skills include gathering business requirements, performing technical gap analysis and business impact assessments.
- Familiar with project delivery life cycle of IT applications
Education
- Degree holder in Accounting/Business Information System/Computer Science or related disciplines
Skills
- Strong consultative, communication and problem-solving skills, especially working with remote teams.
- Excellent skill in using Microsoft Office suite.
- Energetic, flexible and able to embrace a fast paced working environment.
- Must be able to successfully manage multiple priorities and projects with critical deadlines.
- Excellent written and verbal communication skills in English and Greek.
- Organized and detail oriented, able to multi-task.
PERSONAL COMPETENCIES:
- Achieves agreed objectives and accepts accountability for results
- Displays a high commitment to delivering results
- Communicates effectively
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable