SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
ABOUT THE ROLE:
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
KEY RESPONSIBILITIES:
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
Collaborates with E-commerce department to solve systems issues
Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
REQUIRED EXPERIENCE YOU'LL BRING:
College Degree or equivalent on the job experience
Previous Customer Services experience
Must be a fluent English speaker and Mandarin
PREFERRED SKILLS/EXPERIENCE/COMPETENCIES
SAP experience (desirable)
Flexibility to address critical business needs
Background working in multi-cultural environment advantage
JOB REQUIREMENTS:
• Full-time employment; onsite work setup (M-F); remote work once a week is available after 3 months
• Work Hours: 9:30AM to 6:30PM (Mondays thru Fridays)
• Overtime might be required depending on the critical deliverables
• This role is not eligible for relocation
What's in it for you
You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people can achieve their best when they can collaborate and work together in person.
You can also enjoy various benefits that include:
Competitive pay (up to 14th-month pay, profit sharing, pension plan, etc.)
Health care benefits, a gym inside the office, paid leaves upon hire.
A family-oriented program
Personalized career development plan
Independence and Autonomy
ABOUT SC JOHNSON
With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning, professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.
Apply now to join us and go further with our family.
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
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