Position Title:
Airport Operations Specialist - Ground TransportationJob Description:
Under general direction, incumbent ensures compliance of ground transportation providers by inspecting vehicles and enforcing city ordinances and airport rules and regulations for ground transportation operations. Performs vehicle inspections, issues civil citations and warnings, monitors the ground transportation staging lot and commercial lane activity, and relocates unattended or unauthorized vehicles as per airport regulations. Assists with the day-to-day operations to include collecting and verifying required insurance and business documentation, scheduling appointments, and customer service. This is a position that requires the incumbent to work independently in the field; the ability to understand the overall operation, ordinances and codes pertaining to Ground Transportation, the layout of the Airport Landside roadways, Landside parking areas, and Ground Transportation staging lot and Terminal areas, while conceptually preparing and proactively providing for the safe navigation of people through constantly changing, large-scale construction areas and changing tenant and Airport operations.About the Position:
Join the team that keeps airport ground transportation running safely, smoothly, and in full compliance. In this role, you’ll work independently in the field to inspect commercial vehicles, enforce city ordinances and airport rules, monitor staging lots and commercial lane activity, and help ensure the safe flow of people and traffic across a constantly evolving airport environment. You’ll conduct detailed vehicle inspections, issue citations and permits, verify business and insurance documentation, support on-demand queueing operations, and assist operators with navigating regulations. This role blends hands-on fieldwork with customer service, data entry, and collaboration across airport divisions.
Position Hourly Wage:
$22.94 - $30.21 based on qualifications and experience.
This position is eligible for full city benefits, including:
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
6-12 weeks of paid parental leave available
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Typical Duties:
Inspects all ground transportation vehicles requesting to operate within City limits and/or at the airport to ensure compliance with State Safety Inspection requirements, City ordinances and Airport Rules and Regulations. Inspects tire condition, tread depth, windows, mirrors, lights, signals, warning devices, dents, body damage, mechanical function of windows/doors, seating, safety restraints, emergency equipment, company identifying signage, general cleanliness and repair. Requires corrections to be made when defects are discovered. Issues temporary commercial vehicle operating permits. Maintains accurate records of all inspections performed as well as any re-inspections required for failed inspections.
Consults with ground transportation operators, businesses, insurance agents, business licensing division, as well as Airport and Downtown legal departments to ensure compliance with insurance and business licensing codes. Responds to Ground Transportation operator’s inquiries about city ordinances and airport rules and regulations regarding ground transportation operations. Explains city and airport code to operators, internal divisions and external organizations.
Monitors Transportation Network Company (TNC) operations at the airport, ensuring compliance under the TNC operating permit for Salt Lake City International Airport Operations. Communicates required corrective action for violations to the driver. Reports violations to Ground Transportation Supervisor for follow up with TNC management.
Accesses secure databases and inputs data as required for official purposes. Maintains the integrity of secure informational databases and limits access on a need-to-know basis only. Utilizes GateKeeper to organize and register companies and vehicles. Inputs all Automated Vehicle Inspection (AVI) tags and Department Inspection Seal information for revenue control. Uploads and stores sensitive documentation pertaining to companies and vehicles in Laserfiche. Checks vehicle registration information in Bureau of Criminal Investigation (BCI) secure database to ensure compliance with city ordinance requirements. Utilizes other computer systems and methods as needed to monitor the status and compliance of ground transportation companies. Responds as necessary to update expired documents as required by city ordinance.
Understands and monitors the Qless queueing system for the On-Demand program. Serves as a source of information for drivers and program operators on how to properly sign up in the system, register to operate in the queue and general management of queueing order and selection. Works closely with the program operators to ensure the On-Demand program is operated efficiently and fairly for all drivers registered in the program. Communicates problems with the program, the program operators and any staging lot repairs or improvements to ground transportation management.
Interprets Federal Regulations, State Safety Inspection Requirements, Utah Code-Transportation Network Company Registration Act, Salt Lake City Ground Transportation Requirements (5.71), Motor Vehicle Operations at Salt Lake City International Airport (16.40) and Airport Rules and Regulations pertaining to Ground Transportation.
Develops written evidence in cases where legal action may occur as a result of city and airport code violations. Issues civil citations and warnings using the Passport citation app, files civil citations against a violator using the Automated Citation Tracking (ACT) web-based program. May consult with the City or Airports Attorney's office and act as a witness in prosecution of code violators.
Patrols the city limits of Salt Lake City (110 square miles) and the commercial vehicle lane of the airport conducting random spot inspections on currently registered ground transportation vehicles to ensure their continued compliance with the ordinances and regulations. Ensures the smooth flow of vehicle and pedestrian traffic through the commercial lane while maintaining safety and general airport security. Maintains reports on field spot inspection findings. Locates unregistered companies and vehicles conducting ground transportation business illegally and informing them of ordinances.
Monitors and enforces use of the airport park and wait facility, Convenience Store property, ground transportation staging lot, commercial curbs, and restricted parking areas. Reports or recommends missing or needed signage in these areas. Initiates work orders concerning parking regulatory signs or other ground transportation situations requiring improvement. May assist Airport Landside Operations or Airport Police with passenger and traffic flow during special events or other times as requested by Operations Management.
Maintains general cleanliness of vehicle inspection bay including sweeping and scrubbing the floor, maintaining equipment required to perform inspections, regular inventory of tools, AVI Tags and Department Inspection Seals.
Acts as a liaison between multiple Airport divisions, City departments, and outside agencies including: On Demand program administrator, Insurance Agencies, Utah State Insurance Department, Utah Division of Consumer Protection, Utah Department of Motor Vehicles and others as necessary to ensure compliance of program operations.
Monitors the Secret Shopper contracted service program. Receives and interprets weekly reports provided by the Secret Shopper program for ground transportation drivers and TNC drivers. Verifies that driver actions, conduct, vehicle condition and fare charged meet all applicable city ordinances and airport rules and regulations. Requires corrective action to be taken when defects are discovered. Issues civil citations or warnings for noncompliance with city or airport codes.
Performs office functions including answering & returning phone calls, scheduling appointments, greeting customers, maintaining and updating company documents and files, replying to email messages, updating documents received by fax, provides information, investigates complaints received & assist with GRAMA requests (Government Records Access and Management Act).
Performs other related duties as assigned.
Minimum Qualifications:
Two (2) years of college level or trade school coursework or two (2) years’ experience working in an airport setting or similar environment in a customer service capacity interacting with people under potentially perilous or delicate circumstances. Candidates who have practical working experience in a program regulated by ordinance or public sector policies is desired. Designation through the American Association of Airport Executives (AAAE) programs for Certified Member (CM) designation, Airport Certified Employee (ACE) designation, or other related designation, fulfills one-year experience requirement.
Demonstrated ability to read and write legibly and maintain accurate records. Working knowledge of computers and 10-key operation for the input of data. Receive and respond to email, including the use of Microsoft Word, Excel and Outlook programs. Familiarity with “Smart” devices such as cellphones and tablets, including how to download and operate apps.
Can quickly and objectively analyze high stress or emergency situations to determine a proper course of action to be taken. Controls stressful situations in a calm professional manner while applying problem solving skills to rapidly changing conditions. Respond to inquiries with a high level of operational knowledge and customer service focus.
Ability to communicate effectively with business owners or their operators, and citizens of diverse backgrounds. Maintains continuous awareness in an environment that contains numerous safety concerns, large numbers of passengers and noise. Responds tactfully and courteously to passengers, special needs individuals, vendors, airport tenants, other workgroups and agency personnel.
Complete a physical abilities test as required.
Possession of a valid state driver’s license or Utah driving privilege card.
Must complete training and receive and maintain BCI Certification within.
Must complete training and receive and maintain Utah Safety Inspectors License.
Desired Qualifications:
Fluency in a second language
Prior experience working in GateKeeper, Laserfiche, ACT, and Passport programs.
Knowledge of Federal, State and local regulations and ordinances pertaining to Commercial Vehicles and Ground Transportation operations.
Completion of an industry-recognized accreditation or certification program.
Working Conditions:
Considerable exposure to stressful situations as a result of human behavior (potentially angry operators or company owners). Extended exposure to disagreeable elements such as construction zone hazards, extreme heat, cold, rain, ice, snow, dust, excessive noise, exhaust fumes and vehicular traffic.
Required to stand and walk for extended periods. Moderate to heavy physical activity as needed to push, pull and lift. Occasional strenuous physical effort may be required due to various tasks or in emergency situations. Required ability to maneuver safely and direct others safely though construction zones.
May require shift work including weekends, evening shifts and irregular hours in addition to regularly scheduled shifts and holidays on an as needed basis. Ability to work overtime hours as needed to cover special events.
POSITION TYPE
Full-Time
DEPARTMENT
Airport
Full Time/Part Time:
Full timeScheduled Hours:
40