Airport Commercial Manager

Position Title:

Airport Commercial Manager

Job Description:

Shape the commercial future of Salt Lake City International Airport!

We are seeking a dynamic Commercial Manager for our airport/airport system, who will play a pivotal role in developing and managing our Commercial Program. You will be at the forefront of driving consumer satisfaction and revenue growth through new and existing concession opportunities. This professional, management position requires interaction at all levels, from executive management to tenants and consultants, making you a key player in decisions that impact our organization's fiscal and strategic direction.

About the Position:  

Under the general direction and supervision of the Director of Real Estate and Commercial Development, this management-level position overseeing one staff member is responsible for a full range of real property and commercial management activities at the airport/airport system, including developing and managing the Airport's Commercial Program. Serves as a key member of the airport/airport system management team in the development and execution of the organization’s concession program, strategic objectives, key initiatives, and tactical plans. Develops new concession opportunities to enhance consumer satisfaction and increase revenues, evaluates current and proposed concessions, negotiates financial lease terms, establishes performance standards, and monitors concession operations for compliance.

This professional, management position interacts extensively at executive, management, consultant, tenant, and interagency levels, and is a key participant in formulating decisions having significant fiscal and organizational impacts.

Position Salary Range: 

$115,173 to $135,498 annually based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• 6 - 12 weeks of paid parental leave available

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Key Responsibilities:

• Responsible to assess existing and potential commercial services and activities at the City's airport/airport system with an emphasis on retail, advertising, merchandising, food & beverage service, rental car operations, and other related commercial services. Researches, prepares and presents related business and development plans.

• Develops Airport commercial programs to ensure appropriate revenues and optimal service levels. Researches, prepares, and presents budget/revenue projections and miscellaneous investment/financial analyses. Formulates and presents recommendations relating to commercial development and airport commercial management best practices.

• Meets with local/regional/national commercial industry providers to develop a comprehensive airport commercial program. Develops and ensures a comprehensive approach reflecting unique local environment and organizational objectives with the overall aviation industry.

• Develops and recommends terms relating to negotiation of leases, permits, concessions, and related real property contracts with existing and prospective airport tenants and other commercial providers. Conducts actual negotiations of same.

• Develops concepts and executes plans for maximizing potential of commercial space. Establishes and ensures compliance with standards for in‑line and free‑standing retail units.

• Coordinates with retailers, engineers, architects and City staff for tenant build-outs and modifications. Responsible to ensure commercial tenants maintain their facilities, equipment and inventory to appropriate standards. Ensures commercial spaces are properly maintained and that individual contractual obligations are satisfied.

• Typically works closely with others or leads in disadvantaged, local, small, minority, female, and disabled contacting and other special emphasis programs.

• Monitors customer demographics, passenger numbers, trends and patterns and facilitates adjustments to various commercial program objectives including, concept, product mix, hours of operation, pricing, and operational standards.

• Works closely with the Transportation Security Administration and the Airport’s Security representatives to ensure concessionaire tenants are in compliance with and follow all security and related requirements, protocols and standards.

• Monitors customer service standards and ensures customer expectations are met, if not exceeded.  Facilitates resolution to customer complaints, changes in security requirements, interruption in service, emergencies, or other unforeseen circumstances or disruptions.

• Participates in special projects and conducts extensive specialized research or studies pertaining Airport expansion and development.

• Prepares budgets and budget recommendations for Section and Division expenditures including the consultant and professional service expenses, asset allocations, and sectional needs for goods, services, and supplies.  

• Performs other duties as assigned.

Minimum Qualifications:

• Graduation from an accredited four-year college or university with a Bachelor's Degree in Marketing, Property Management, Business, or a directly related field, plus four (4) year’s progressively responsible and comprehensive professional experience in broad retail management and development. Education and experience may be substituted, one for the other, on a year-for-year basis.

• Working knowledge of commercial leasing, marketing and development. Demonstrated ability to negotiate, implement, and administrate property contracts and leases.

• Demonstrated ability to assess retail and real estate market conditions and to make projections and recommendations relating to commercial activities accordingly. Proficient in computer use and the application of a variety of associated software including: spreadsheet, word processing, presentation programs.

• Excellent interpersonal skills and the ability to communicate effectively orally and in writing.

• Ability to develop and maintain effective working relationships with governmental agencies, as well as a variety of Airport employees, business partners, security agencies and consultants.

• Knowledge of business administration principles and processes as they relate to civil airports.

• May require valid driver's license or driving privilege card.

Working Conditions:

• Moderate physical effort, comfortable working conditions, and handling of light weights; intermittent sitting, standing, and walking. Exposure to potentially hazardous conditions during on‑site inspections and property acquisition.

• Considerable exposure to stressful situations as a result of human behavior, deadlines, and financial responsibilities.

• May be required to work non‑traditional hours. Possible out-of-state travel.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40