Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Key responsibilities:
Handle the end-to-end shipment process in both import and export air freight shipments (including Dangerous Goods), for CAC operations (CO & PA teams + TPAs performance monitor and control), focused on customer service, customer promise delivery and quality/compliance. Countries in scope: CO, VE, PA, CR, GT, HN, NI, SV, DO and Caribbean Islands.
Arrange airline bookings with our core carrier partners and gateways; pre- and on-carriage with our trucking partners
Align with our customs partner to make sure all shipments are cleared as per local legislations
Ensure shipments are filed timely and accurately in our operational systems to meet KPIs for the Product (milestones, financials and claims/complaints resolution)
Update shipment milestones in our operational systems to guarantee data quality towards our customers
First contact to resolve any service disruption serving to internal and external clients; ensure specific customer requirements are met (transit time, carrier selection, routings etc.)
Monitor shipments to provide proactive update to our customers and to solve potential operational disruptions
Coordinate with the commercial organization on customer commitments and forecasts
Perform Knowledge Exchange with the sales and account management to ensure customer satisfaction
Calculate quotes on ad-hoc shipments and perform vendor negotiations
Ensure accuracy of revenue and cost calculation on shipment level
Support on Product farming (after the growth & hunting, we need an engaged specialist to ensure our business and buying cycle is continuous thru the operational excellence and Customer experience)
Ensure all processes, documents and procedures are up to date, in compliance and improve, support on audits (internal, external & Clients’ ones) for the area
Implementation for CW1 transition/funding
We are looking for:
Bachelor’s degree in International Business, Industrial engineering, international trade or logistics
2 to 3 years of experience in air freight and customer service
Air Freight / Forwarding knowledge and expertise
Experience with perishable management is a plus
Customer centric mindset
Excellent written and verbal communication skills
Ability for conflict-resolution and problem-solving
Ability to thrive in a team environment
Proficient in MS Office tools. Cargo Wise One is a plus
Proficient in English
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.