AI & Automation Engineer

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

This position combines strong software engineering foundations with hands-on experience across modern AI platforms, including Glean, Microsoft Copilot, and AWS Bedrock.

What you will be doing:

• Build, configure, and optimize AI agents across Glean, Copilot, and AWS Bedrock.

• Implement RAG patterns, prompt engineering, and structured output workflows where required.

• Integrate enterprise data sources (SharePoint, Dynamics, Confluence, ADO, Fabric) into AI solutions.

• Develop and maintain reusable components, APIs, and automation modules for AI-driven use cases.

• Write clean, maintainable code using modern programming languages (Python, TypeScript/JavaScript, C#, or similar).

• Design and develop microservices, APIs, and serverless functions to support AI and automation workflows.

• Build automations using enterprise tools (e.g., Power Automate, custom APIs, scripting).

• Follow engineering best practices including CI/CD, version control, unit testing, and documentation.

• Implement and maintain integrations between AI platforms and enterprise systems.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in computer science, Engineering, Information Systems, or related field.

• 3–5 years of experience in software engineering, automation development, or AI engineering.

• Hands-on experience with at least two enterprise AI platforms:

  • Glean AI,

  • Microsoft Copilot,

  • AWS Bedrock, or equivalent LLM frameworks.

• Strong programming skills in one or more modern languages (Python, JavaScript/TypeScript, C#, Java, Go, etc.).

• Experience building APIs, integrating data sources, and working with cloud services (Azure, AWS).

• Familiarity with version control (Git), CI/CD pipelines, and modern DevOps practices.

• Ability to analyze complex technical problems and deliver high-quality solutions.

Location(s):

Brazil RemoteColombia Remote, Mexico Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.